Assists the Retail Manager daily, in the building of the team, by being an example of a positive leader to all staff, donors, and customers.
Assists the Retail Manager, in the retail operations of the store, including the handling of cash and credit card payments, non-cash purchases, voids and refunds, in order to ensure the accuracy and security of all transactions.
Completes with accuracy, Daily Reconciliation Sales Reports, bank deposits, Daily Sales charts, Category Sales chart and Donations charts, and properly save and store all paperwork to ensure truthful reporting and recording of daily sales and donations.
Assists the Retail Manager, in making daily bank deposits and acquire change for the register to ensure the accuracy and security of all transactions.
Works with Retail Manager, to establish and maintain customer service standards in order to ensure compliance with the company mission statement and to provide a pleasant shopping experience for each customer.
Works with the Retail Manager, to train new employees in order to ensure the employees have all essential training needed to be successful in their position.
Work with store staff, in maintaining the physical appearance of the store, including, but not limited to ordering and maintaining needed janitorial and restroom supplies, removing safety hazards, picking up store merchandise and restoring to proper place, cleaning parking lot, sidewalks, windows and doors, store floors, restrooms and other public areas, to ensure the safety and health of customers and employees.
Help identify areas on the retail floor that need to be addressed related to pulls, merchandising, recovery, etc.
Assists store staff, in stocking store shelves and clothing racks, in order to provide customers with maximum shopping opportunities.
Assists store staff in setting up or changing store displays in order to provide a pleasant shopping environment and to entice customers to shop new areas or items within the store.
Leads the staff to successfully neutralize negative customer interactions.
Communicates, all events related to customer service issues or problems, register mistakes, employee issues or accidents, and general store operations to the manager, in order to ensure all issues are handled properly and in accordance with company policies and procedures.
Supervises, the store operations and staff, in order to ensure compliance with company mission statement and company policies and procedures in the absence of, but under the express direction of the Store Manager.
Attends as required, or requested, all training events provided by the company and all store meetings as scheduled by the manager in order to keep current on any policy changes, new procedures, and other information essential to performing the job.
All opening and closing procedures of the store should be performed in compliance to the company operations procedures.