Customer Satisfaction & Quality Manager - NAM at Schneider Electric USA, Inc in West Chester, Ohio

Job Description:

The North American Quality Lead for Modular Data Centers will be responsible for overseeing and managing all aspects of quality assurance and control within the modular data center division. This role involves developing and implementing quality systems, conducting inspections, ensuring compliance with industry standards, and maintaining key quality metrics. The ideal candidate will have a strong background in quality management, excellent leadership skills, and a keen eye for detail.

Key Responsibilities:

1. Quality Systems Management:
   
   
   • Develop, implement, and maintain quality management systems (QMS) in accordance with industry standards and regulatory requirements.
   
   
   • Ensure all quality processes are documented, standardized, and continuously improved.
   
   
   
   


2. Inspection and Compliance:
   
   
   • Oversee and conduct inspections of modular data centers to ensure compliance with quality standards.
   
   
   • Coordinate with internal and external auditors to facilitate quality audits and inspections.
   
   
   • Ensure all products and processes meet or exceed customer and regulatory requirements.
   
   
   
   


3. Quality Control:
   
   
   • Implement and monitor quality control procedures to ensure product consistency and reliability.
   
   
   • Analyze quality control data and implement corrective actions as necessary.
   
   
   • Lead root cause analysis and problem-solving efforts for quality issues.
   
   
   
   


4. Reporting and Metrics:
   
   
   • Develop and maintain key quality metrics and performance indicators.
   
   
   • Prepare and present quality reports to senior management and stakeholders.
   
   
   • Use data-driven insights to drive continuous improvement initiatives.
   
   
   
   


5. Team Leadership:
   
   
   • Lead and mentor a team of quality professionals, providing guidance and support.
   
   
   • Foster a culture of quality and continuous improvement within the organization.
   
   
   • Conduct regular training sessions to ensure team members are up-to-date with the latest quality standards and practices.
   
   
   
   


6. Customer and Supplier Relations:
   
   
   • Collaborate with customers to understand their quality requirements and ensure their satisfaction.
   
   
   • Work closely with suppliers to ensure the quality of incoming materials and components.
   
   
   
   


7. Continuous Improvement:
   
   
   • Identify opportunities for process improvements and implement best practices.
   
   
   • Stay current with industry trends and advancements in quality management.
   
   
   
   

• Bachelor's degree in Quality Management, Engineering, or a related field. Master's degree preferred.


• Minimum of 7-10 years of experience in quality management, preferably in the data center or construction industry.


• Strong knowledge of quality management systems (ISO 9001, Six Sigma, etc.).


• Excellent leadership and team management skills.


• Strong analytical and problem-solving abilities.


• Excellent communication and interpersonal skills.


• Proficiency in quality management software and tools.

• 
  
  • This position may require travel to various modular data center sites across North America.
  
  
  • Ability to work in a fast-paced, dynamic environment.
  
  

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.The North American Quality Lead for Modular Data Centers will be responsible for overseeing and managing all aspects of quality assurance and control within the modular data center division. This role involves developing and implementing quality systems, conducting inspections, ensuring compliance with industry standards, and maintaining key quality metrics. The ideal candidate will have a strong background in quality management, excellent leadership skills, and a keen eye for detail.

Key Responsibilities: