Job Description:
*Must pass a drug test and background check once offered position*
The position will specifically be focused on:
- Zscaler Implementation - Internet Access, VPN Remote Access, Zero Trust
- Equinix Implementation - SDWAN
- Provide technical guidance and mentorship to junior IT engineers and support staff.
- Ensure compliance with security standards, policies, and best practices for IT systems and data protection.
- Collaborate with other IT teams, business stakeholders, and external vendors to deliver high-quality technical support.
- Interface with Zscaler Technical Support in the creation and resolution of issues created with the vendor.
Requirements:
- Engineering Skills:
- Zscaler Platform Knowledge: (required)
- Deep understanding of Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA), and Zscaler Client Connector.
- Familiarity with Zscaler's cloud architecture and security services.
- Networking:
- Strong knowledge of networking protocols (TCP/IP, HTTP/HTTPS, DNS, etc.).
- Experience with VPNs, MPLS, SD-WAN, and other network technologies.
- Understanding of network architecture and design principles.
- Security:
- Knowledge of cybersecurity principles and best practices.
- Experience with firewall, IDS/IPS, DLP, and other security technologies.
- Cloud Computing:
- Familiarity with cloud service providers (AWS, Azure, Google Cloud).
- Understanding of cloud security concepts and services.
- Operating Systems:
- Proficiency in managing and troubleshooting Windows, Linux, and macOS systems.
- Scripting and Automation:
- Skills in scripting languages (Python, PowerShell, Bash) for automation and integration tasks.
- Identity and Access Management:
- Experience with identity providers (IDPs) and single sign-on (SSO) technologies.
- Knowledge of authentication protocols (SAML, etc).
- Web Technologies:
- Understanding of web traffic inspection and filtering.
- Knowledge of SSL/TLS encryption and decryption.
- Endpoint Security:
- Experience with endpoint protection platforms (EPP) and endpoint detection and response (EDR) solutions.
- Logging and Monitoring:
- Familiarity with logging tools and SIEM solutions (Google Chronicle).
- Understanding of log analysis and monitoring practices.
- API Integration:
- Skills in working with RESTful APIs for integration with third-party systems.
- Understanding of API security and management.
- Troubleshooting and Support.
- Strong problem-solving and analytical skills.
- Experience in technical support and troubleshooting complex issues.
- Certifications: (preferred)
- Relevant certifications (e.g., Zscaler Certified Cloud Professional, Zscaler Internet Access Administrator, CISSP, CCNA, etc.) are a plus.
- Other Skills: (preferred)
- Agile experience
- Experience with Azure DevOps, i.e. Kanban boards and/or Sprint.
- Experience working within a hospital setting that has 24x7 patient care.
- Experience communicating status updates with exec leadership and project teams
- Experience with working with users on reported issues.
- Strong Customer Service Skills and ability communicate professionally.
- Troubleshoot and resolve issues and incidents in a timely and professional manner.