Retention Specialist at Liquid Env Solutions of Texas in Irving, Texas

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage daily customer communications (inbound and outbound calls/emails) in a professional, warm and friendly manner.


• Ability to listen to and answer customer inquiries with a high level of professionalism and customer satisfaction.


• Ability to work in coordination with Operations, Sales, and Accounting to effectively manage customer needs and company goals.


• Capable of learning, explaining and applying a variety of company concepts, practices, and procedures.


• Conform with and abide by all regulations, policies, work procedures and instructions.

• Communicate with co-workers, management, clients, vendors and others in a courteous and professional manner.

• Other duties as assigned

MINIMUM KNOWLEDGE, SKILLS, & ABILITY REQUIREMENTS:

• Excellent organizational skill coupled with judgement & decision making abilities


• Able to prioritize and manage time.

• Microsoft Office Suite of products including Word, Excel, Outlook.


• Positive, Professional, Responsible, Team player.

• Excellent oral and written Communication skills.


• Self-motivated, high energy and strong work ethic.


• Collaborative, good listener and learner, respecting the roles other team mates and superiors play within the company.


• Ability to exceed goals, exhibit a sense of urgency and possess a continuous improvement mentality.


• Resolving and troubleshooting customer issues.


• Collaborating with other departments and sets of company teams.


• Identifying “at risk” customers.


• Building and maintaining relationships

• Exceptional customer service skills


• Professional appearance and demeanor with good presentation skills.

EDUCATION and/or EXPERIENCE:

• High school diploma or equivalent (Required)


• Two (2) years of experience dealing with customer accounts and providing customer service.


• Experience using Microsoft Word and Excel.


• Experience utilizing CRM Software (Highly Preferred).


• Bachelor’s degree (Preferred).

Liquid Environmental Solutions is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, protected veteran status, or disability.

Equal Opportunity Employer M/F/Disability/Veteran

Education

Required

• High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Job Type: Full-time

Schedule:

• Monday to Friday

Work Location: In person

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description

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