WMS Instructional Designer at Americold Logistics, LLC. in Atlanta, Georgia

Job Description:

Primary Responsibility:

Provide excellent service to our internal and external customers by providing Warehouse Management System (WMS) related training and support functions. Work with subject matter experts to prepare training for WMS conversions, implementations, and ongoing training needs. Work with stakeholders and subject matter experts to understand, define, and capture training requirements and propose appropriate learning strategies that successfully address the needs of the target audience and involve suitable training delivery modalities.

What You'll Do:

• Analyze, design, develop, and/or update on-demand courses and associated curricula for various warehouse management systems (WMS) using SAP Enable Now, Articulate 360, or other eLearning authoring software
• Coordinates, publishes, and maintains training courses for the Learning Management Systems (LMS - Cornerstone) and/or other content management systems; troubleshoots and solves issues
• Use instructional design expertise to develop effective, engaging, innovative and creative instructional materials that meet audience needs
• Applies project management, communication, and problem-solving skills in the design of all training projects to meet aggressive deadlines and manage multiple projects simultaneously
• Serves as backup administrator for the Learning Management System (LMS - Cornerstone)
• Applies project management, communication, and problem-solving skills in the design of all training projects to meet aggressive deadlines
• Manage the process for the training lifecycle, from initial analysis/inception through completion/delivery and evaluation using ADDIE, Kirkpatrick Model of Evaluation, etc. and/or Agile methodologies on multiple deliverables with aggressive timelines
• Edits instructional and supporting materials for grammar, clarity, consistency, and accuracy of content in a variety of formats including print, graphics, audio, and video to support online coursework and programs
• Compiles and analyzes evaluation data, registrations, and other metrics to determine participation rates, effectiveness of training, satisfaction measurements, and return on investment (ROI)
• Develops and designs cohesive real-world scenario-based curriculum handouts, guides, workbooks, and PowerPoints
• Develop, maintain, and document warehouse management system (WMS) and any related interfaces or ancillary systems processes and procedures
• Focuses on adult learning methodologies, presentation techniques, and course pacing

• At least 5 years of work-related experience as an Instructional Designer/eLearning Specialist/Technical Trainer including eLearning solutions, curriculum design, and/or on-demand courses
• Demonstrated experience in developing creative, innovative, and engaging learning materials
• Strong proficiency in MS Word with strong attention to detail
• Must be able to commit up to 40% plus travel when needed

• Bachelor's degree in Education, Instructional Design, Technology, or a related field from an accredited college preferred
• Understanding of all operational warehouse roles, processes, and functions
• Experience using SAP Enable Now and Articulate 360 in the design and development of courses
• At least 5 years of technical training plus warehouse management system (WMS) experience preferred
• Strong proficiency in the use of Microsoft Office Suite and/or standard software applications typically used in a corporate office environment; Microsoft Suite (Word, PowerPoint, Excel, Outlook) experience required
• Experience in managing and prioritizing multiple projects and tasks
• Demonstrated knowledge of adult learning theory and instructional design
• Experience mentoring, coaching, and instructing adult learners
• Ability to demonstrate effective active listening, organizational, planning, critical thinking, and group facilitation skills
• Must be a team player with the ability to work independently at times and be accountable for results
• Maintains an exceptionally positive attitude and models this extraordinary behavior always
• Experience training sessions through webinars using tools such as MS Teams
• Self-motivated and directed with keen attention to detail and the ability to follow up in a timely fashion
• Experience with Learning Management Systems (LMS) such as Cornerstone, and Adobe Prime; Learning Content Management Systems (LCMS); or Content Management Systems (CMS)

The physical demands described below are representative of those that must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job

• Requires the ability to sit for long periods, with frequent interruptions
• Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
• Requires manual dexterity with normal hand and finger movements for typical office work
• Talking, hearing, and seeing are important elements of completing assigned tasks
• May require travel by automobile and airplane for business
• May require a visit to a facility operating in temperatures at or below freezing
• May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 70 pounds
• Requires the use of various electronic tools
• Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes
• Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and responding appropriately to constructive feedback from executive management

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What We Offer:

Our associates know the answer to the question What's in it for me We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being. When you join Americold you join a values-oriented company with a clear mission. We help our customers feed the world.

The Company's good-faith and reasonable estimate of the range of possible compensation at the time of posting for this position is $74,000 - $92,000 annually. Rate may vary based on work location.

Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws.
EOE/AA M/F/D/V DFW.

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