Job Description:

You have a life. We like that about you.

At OCLC, we believe you'll do the best work of your life when you're living the best life possible.

We work hard to build the technology that connects thousands of today's libraries. But we also work hard to make a job at OCLC a meaningful part of a balanced life- not a substitute for one.

Technology with a Purpose. OCLC supports thousands of libraries in making information more accessible and more useful to people around the world.  OCLC provides shared technology services, original research and community programs that help libraries meet the ever-evolving needs of their users, institutions, and communities. With office locations around the globe, OCLC employees are dedicated to offering premier services and software to help libraries.

The Job Details are as follows:

The Member Relations Senior Program Manager is responsible for working with the Director of Member Relations to strengthen and deepen relationships with member libraries and external library organizations as well as support program development for the OCLC Leaders Council. Specifically, the role is responsible for:
• Continuing to help evolve Leaders Council processes and operations to assure increasingly meaningful engagement for both Council members and OCLC.
• Working with external library organizations to identify partnership opportunities that align with OCLC strategies.
• Engaging with library leaders to improve connection with members both through the OCLC Leaders Council and the general library landscape.

Additional Responsibilities:

• Develops and activates membership strategies and initiatives that support the active engagement of library members in OCLC.


• Supports the full calendar of OCLC member activities including the annual OCLC Leaders Council meetings, Board of Trustees elections, OCLC webinars, and Council Connect sessions.


• Responds to member email inquiries about membership involvement in OCLC and coordinates with the sales team.


• Works closely with marketing teams to support a holistic approach to member engagement and messaging. 


• Helps to identify and prioritize objectives for OCLC members based on analysis of targeted customer and end-user needs, and coordinating staff and external partners to acquire, produce, and publish programs and webinars that meet stated objectives.


• Provides oversight, maintenance, and content management of LCConnect, the Leaders Council information and discussion portal, SharePoint site for Member Relations, and the OCLC external Member Relations website pages.


• Collaborates with and contributes to other OCLC member-facing teams including sales, product management, research, support, marketing, etc., to facilitate member engagement, respond to member inquiries, and report to internal staff results, findings, and feedback from member interactions and activities.  

Qualifications:

• Minimum of 5+ years of experience and extensive knowledge of global OCLC products, user communities, and research and sales initiatives.


• Bachelor of Arts degree required - Masters of Library or Information Science degree is strongly preferred.


• Library and industry acumen with emphasis on network and relationship building.


• Skillful in diplomacy, negotiation, and cultural awareness/relations.


• An understanding of OCLC priorities and directions. Familiarity with OCLC services, programs, or activities.


• Experienced presenter; comfortable presenting and influencing senior leadership and external stakeholders


• Excellent written, organizational, and communications skills.


• Interpersonal skills and ability to work in both a partnership level with senior library leaders and in leadership level with groups and individual members.


• Self-directed with strong commitment to collaborative working style.


• Ability to apply strategic thinking and planning to a complex program; set goals and design initiatives; align project resources to desired results


• Experience with MS Office Suite and knowledge of communications technologies.

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