Customer Service Representative - El Mirage, AZ at Oldcastle APG Inc in EL MIRAGE, Arizona

Job Description:

Job ID: 501689

Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The manufacturer's signature brands include Belgard® and Echelon® hardscape and masonry materials; Barrette Outdoor Living® and MoistureShield® fencing, decking and railing; Sakrete® and Amerimix® packaged concrete and mortar; Techniseal® sands, jointing technologies and surface protectors; PebbleTec® pool finishes; plus popular brands of landscape and gardening materials.

Job Summary

This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up, and resolution to client inquiries or issues.

Job Responsibilities

• Assist customer with product questions, ordering, order tracking, complaints, and problems


• Enter orders into system for delivery


• Prepare quotes


• Issue credits or debits accurately when applicable


• Answer incoming calls


• Assist walk-in counter customers


• Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records


• Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed

Job Requirements

• High school diploma /equivalent or comparable in related experience


• Detail oriented


• Data entry


• Good with basic math


• Skilled in Microsoft Office suite


• Good organizational and problem-solving skills


• Experience with a multi-line phone system


• Attention to detail


• Pleasant phone personality


• Ability to multi-task


• Bilingual skills: English and Spanish


• Experience in building materials industry


• Ability to sit for extended periods of time


• Ability to perform repetitive motions of the wrist, hands, and fingers to use a computer and keyboard


• Bending and some lifting


• Extensive writing


• Extensive phone and radio use


• Tasks can be very repetitive


• Slight lifting of ship tickets and overnight packages

What CRH Offers You

• Highly competitive base pay


• Comprehensive medical, dental and disability benefits programs


• Group retirement savings program


• Health and wellness programs


• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link .