IT Applications Support II at Roth Staffing Companies in Chatsworth, California

Job Description:

IT Application Support Technician II



Employment Type: Full-Time (12-month Project)


Workplace Type: Hybrid (Tuesday & Thursday onsite)


Location: Chatsworth, CA


Compensation: $30-35/hr



Important Note: This role is a 12-month project but candidates with be treated at full-time employees and will have full-access to our client's benefits.



SUMMARY:



The IT Application Support Technician II will provide expertise, technical assistance, and administrative support to business applications utilized by relevant program divisions and departments. This role will be responsible for providing application support through help desk calls and tickets relating to application account management and troubleshooting internal and external application issues, while meeting service level agreements. This role is also responsible for compiling and submission of ongoing monthly contractual reports. This position will also ensure data integrity, maintain user security, provide reporting and analysis of business application data and information.



DUTIES & RESPONSIBILITIES:




Administration & Application/Module Technical and User Support (70%)

• Provides accurate and timely Service Management and customer service activities through constant Service Level Agreement (SLA) compliance monitoring. Independently monitor, follow-up, and document work order queue requests, as well as provide technical user training solutions. Seeks work order/trouble ticket automation in CCRC service management tool.


• Serves as application administrator for multiple business applications utilized by relevant program division and departments, and other applications as assigned; user account management (user unlock, password reset, user access/role change), second tier application configuration and setup in accordance with data protection policies.


• Providing expert support for all application/technology related questions, troubleshoot, and resolve technical issues with internal and external customers.


• Provides support and collaboration with process improvements, solutions, and procedural changes.


• Translate business requirements into processes and applications that will drive efficient and consistent execution.


• Ensures data protection follows Federal, State, local Government, and CCRC regulatory and compliance legislation and policies with regards to sensitive information protection and implementation of "need-to-know" information security processes.


• Provides detailed documentation and reporting in support of internal and external audits, as requested.


• Maintain and supports data integrity protocols. Monitors process workflow and audits for accuracy to ensure data quality, consistency, and standards.

• Provide accurate program-related data reports to Subsidy program staff, government entities, and other outside agencies as requested and approved by Subsidy Leadership and SASR Management. Ensures quality is consistent with requirements set forth by division and contracts.


• Provides data analysis, resolves data discrepancies, and conducts monthly, quarterly, and annual audits for program related reporting; to assist with the maintenance of data integrity through data analysis.


• Prepares periodic and monthly reports for relevant departments.

• Ability to evaluate & interpret specifications and business/user data and reporting needs


• Develops user procedures, guidelines, and documentation.


• Ability to maintain cooperative, diplomatic working relationships with co-workers, supervisors, and the public; work as part of a team and collabora