Responsible for managing, coordinating, prioritizing and growing all aspects of field service operations. This would also include large project supervision, installation, start-up, service pricing, and customer satisfaction. Responsible for the overall profit and loss of the operating unit, as well as, recruiting and developing personnel. These activities require the timely completion of these activities at/or under budgeted cost to the complete satisfaction of our customers.
Responsibilities:
Manage all field and in-house (Service Engineers and Technicians) assignments, based on the size and timing of the contract.
Implement the business strategy set by General Manager for the continued growth of the operating unit.
Maintain and educate field workforce by conducting performance reviews, disciplines and provides training (i.e.: on-site training, seminars, etc.).
Ensure that employees are performing tasks utilizing all necessary safety procedures and equipment.
Ensure that the field service work file contains a scope of work to enable service personnel to be knowledgeable on items to complete.
Identify areas of change and makes recommendations to improve operations.
Converse with personnel to analyze scope of work requirements, current operational procedures, identifies problems, and continuous improvements.
Oversee and process all timesheets, travel and other expenses of field personnel.
Provide technical support to customers and field personnel, as necessary.
Serve as a mentor to all field personnel in regards to general activities or specialized skill sets, as well as assisting in resolution of work problems related to project specifications.
Manage/coordinate Field Service Department activities as required.
Responsible for the preparation of quotations and/or special projects, as required. Ensure that the quotations are completed in a timely manner.
Responsible for processing completed projects through billing in a timely manner and providing monthly revenue and margin forecasts.
Responsible for recruiting, developing their skills and retaining qualified personnel for all shop priorities.