Bilingual Customer Service Representative (French) at Addison Group in Murfreesboro, Tennessee

Job Description:

1. Handle inbound and outbound customer calls in a professional and courteous manner.
2. Provide assistance and support to customers in English and French regarding product inquiries, order status, billing questions, and other inquiries.
3. Respond promptly to customer inquiries via email using Outlook or similar email platforms.
4. Identify and escalate priority issues to the appropriate department or supervisor.
5. Meet or exceed performance goals including call handling time, customer satisfaction, and quality metrics.

1. Fluency in both English and French (verbal and written) is required.
2. Previous experience in customer service or call center environment preferred.
3. Proficiency in using computers and basic software applications (MS Office, Outlook).