Founded in 2013, FoxPoint Trucks, LLC ("FoxPoint") is a fast-growing, technology-driven truck finance and leasing company. Established by two prominent private investment firms, Thayer Street Partners (thayerstreet.com) and Five Elms Capital (fiveelms.com), along with seasoned professionals from the trucking industry, FoxPoint and its investors are committed to improving the experience of buying, leasing, and selling trucks for drivers and companies within the Over-the-Road Trucking sector.
FoxPoint is transforming the truck finance industry by utilizing advanced technology and online platforms to generate leads, manage sales, underwrite risk, and maintain an efficient backend operation. The company's innovative use of technology provides a significant competitive edge in a sector that has been slow to embrace change, positioning FoxPoint for sustained growth. Also visit OTR Leasing, the leasing company owned by Foxpoint.
THE OPPORTUNITY:
Foxpoint is seeking to recruit a Sales and Closing Manager. This newly created position will be responsible for the implementation of strategic goals set for acquiring and onboarding the Company's active customers, managing the day-to-day sales teams, and promoting a culture of teamwork and accountability. Those teams include the following functions: application processing; sales of qualified leads; closing/seating of qualified leads, to include communication of all customer obligations as part of the Lease Agreement; coordination with the Company's underwriting and operations teams for the common goal of originating new leases within Company Policy; development and execution of a customer retention strategy; and all titling/registration needs for newly purchased, newly leased, and/or disposal units. Additionally, this position will be responsible for monitoring customer interactions from both employees and contracted 3rd party vendors to ensure desired objectives are achieved. This position will report to the Director of Customer Experience and provide regular KPI's to ensure goals are being achieved, gaps are identified with recommendations for resolution, and staffing levels are optimized.
Duties and Responsibilities:
Manage all aspects of the Company's customer acquisition functions, which includes staffing, training, implementation of all procedures, and monitoring of activity/results.
Ensure all application inquiries are treated with a sense of urgency to maximize all opportunities into well-performing leases
Work with sales teams to convert qualified leads into leased customers who perform their lease obligations in line with Company objectives
Resolve any escalated situations as needed within company policy
Partner with Marketing and Director to optimize all customer acquisition campaigns within Company objectives
Develop recommendations for a full lifecycle customer retention program
Objective is to provide meaningful content to customers throughout their lease that promotes the importance for asset prevention and continued use of the Company for future leasing needs
Ensure sales staff are staying engaged with customers to promote all aspects of the Company's lease program and identify opportunities to assist customers with growing their business
Manage all aspects of the Company's titling/registration functions, which includes coordination with the Operations Team to accelerate the Retitling process on newly purchased trucks; ensure assigned staff are proactively communicating with newly leased customers to assist with their titling/registration needs; and assist the Company's Disposal team on title releases.
Manage all activity with Company's 3rd party title storage agent and recommend any changes needed to improve that process
Resolve any escalated situations as needed within company policy
Monitor and provide KPI metrics on all activity and results