We are looking to immediately fill an open full-time Customer Service Specialist role. In this position, you will be an integral member of one of our customer service teams, directly supporting our clients' daily business operations and enabling their success. This is a hybrid role, with a combination of in-office and remote work expected.
Company Description
MHW, Ltd. reinvented how alcoholic beverages go to market in the United States and provides market-leading solutions for market access, sales fulfillment, and compliance management to producers and importers of alcoholic beverage globally. We have helped many of the most successful brands in alcohol enter and excel in the US market. And we are in growth mode to help the next generations of brands achieve outsized success in a highly competitive environment.
Major Responsibilities:
Deliver superior customer service to our clients, customers and stakeholders
Communicate with vendors to ensure accurate & timely fulfillment activities
Process/enter orders
Invoice orders once shipped
Resolve issues/inquiries from clients (e.g., delivery error)
Maintain accurate inventory levels for assigned clients within ERP system
Ensure compliance with state regulatory requirements
Work closely with other departments to complete cross-functional tasks
Manage a shared email box with team
Perform other duties as assigned
Qualifications:
An exhibited passion for customer service
Demonstrated success in delivering results & proactively overcoming obstacles
Excellent oral and written communication skills
Committed to being a team player
Capable and interested in building relationships with team and clients
Proficiency with Microsoft Office (i.e., Word, Excel)
Familiarity working in an ERP system
High level of attention to detail
Excellent oral and written communication skills
Bonus Points:
1-2+ years within a customer service-related industry
1-2+ years of data entry experience
Experience within the Beverage Alcohol Industry
What Does MHW Offer You?
MHW Employee Benefits
Health, Dental Insurance Plans
401k
Tuition Reimbursement
Paid Family Leave
Flexible Time Off
HSA (Health Savings Account)
MHW is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law.