Come work for an award winning Commercial Real Estate Property Management team!
Over the past 20 years, Compass Properties has grown its commercial real estate portfolio in Wisconsin by building long-term relationships and focusing on the Wisconsin markets we know best. Today, Compass Properties has more than 1.5 million square feet of commercial office space under management!
Compass Properties provides a full spectrum of tenant services for our retail, residential and office space properties. Tenants appreciate our in-house leasing, property management, concierge, construction and maintenance support services. By utilizing our own employees, we can best meet the needs of our tenants in a responsive and qualitative manner. Beyond responding to our tenant's requests, our team constantly innovates to anticipate the ever changing business needs of our buildings and the tenants in them. We lead the marketplace when it comes to innovative and high quality tenant services and maintenance - whenever possible we find a way to say YES.
Compass Properties is currently looking for a full time Facility Manager to provide support for our facility located in Middleton, Wisconsin. This Facility Manager position is accountable to protect, maintain, and enhance the value of a commercial real estate asset in order to maximize the owner's financial return and for the benefit of the tenants, consumers, and the community. This is accomplished by performance of the assigned facility's operational maintenance requirements, tenant customer service needs, tenant service requests, capital improvement project management, and construction activities in keeping with the overall company goals. This incumbent represents the property owner to both the tenants and the public and reports to the Property Management Director. This is a working position with both managerial and task performance responsibilities
Responsibilities
Direct, Coordinate, Schedule and Inspect the work of Team Members, contracted services and any other positions/relationships as assigned.
Coordinate necessary work with the Property Management Director or other company staff. Communicate with tenants, prospective tenants, vendors, contractors, suppliers, as needed.
Actively perform when prudent, and otherwise ensure the performance of (through delegation employees or outsourced services in compliance with the company's policies and procedures) the complete routine maintenance tasks needed at the assigned properties, such as cleaning, landscaping, interior and exterior repairs and maintenance, mechanical, electrical, plumbing repairs and maintenance and installations and upgrades, etc. Also, regularly complete custom construction related tasks such as carpentry, drywall, electrical work (if so qualified), painting, plumbing (if so qualified), estimating, scheduling coordination, and other components of capital projects as assigned. When self-performed work is not possible or appropriate contact, direct, and inspect the work of third party vendors. Respond to all emergency situations.
Act as primary service provider to meet tenant's needs as directed by the company.
Demonstrate a positive, professional, and customer service-oriented attitude about the company with coworkers, tenants, clients, and the public whether contact is by mail, telephone, electronic communication, or in person.
Constantly strive for improvements in work process and results to better meet expectations.
Actively participate in team meetings, coordination of projects, supervision of vendors, contractors, or other team members as requested.
Proactively identify issues or concerns related to building performance, building maintenance, or tenant services, and work with the team and the company to solve those problems and create systems to ensure that the problem occurs less frequently.
Fulfill in a pleasant customer service oriented neat and professional manner all assigned tasks, keeping in mind the expectations of the tenant and the objectives of the company.
Aid in identifying customer satisfaction concerns and improvement opportunities; and work within the team to implement action items and procedures to eliminate concerns and enact improvement opportunities in keeping with the company objectives
Maintain the inner workings, all workspaces, all company equipment in a manner as good or better than industry standards and in keeping with the direction and objectives of the company.
Diligently bid work for building maintenance, building improvements, and tenant improvements. Keep accurate records of current conditions including roof, HVAC, utilities and special circumstances.
Maintain complete, orderly and accurate property files and records, according to department systems, with an emphasis on documentation for future reference. Coordinate with the company on management company procedures for processing and distributing information.
Provide prompt, detailed and accurate general status reports. Immediately provide to the appropriate managers in the company, detailed and accurate reports on all emergencies, police and fire interaction, noncompliance with company polices and procedures and pending legal issues.
Coordinate, complete, and accurately maintain in a timely manner, proper documentation of all time keeping, time allocation and work order procedures.
Engage, contract, supervise and approve invoices for all goods/services required to maintain the properties up to company and owner standards. Develop a network of emergency services and be available for 24 hour/weekend coverage as required. Develop specifications and continually evaluate service needs and performance in all areas of maintenance and management.
Assist company in building and maintaining a strong team ensuring that employees are in positions aligned with their proper skill set.
Represent ownership and ownership's best interests at meetings with tenants, meetings within the industry or community as needed.
Liaison with other disciplines/departments within the Company to provide a team approach to the management of real estate.
Compliance with (and support within the team) of the delegation of authority policy, HR policies and other policies and procedures as may be designated by the Company from time to time.
Establish and maintain collaborative working relationships between departments, with coworkers, and particularly with other members of a project team. Prepare for team meetings, in advance, and act as chairperson for the meeting when required.
Keep abreast of tenant issues and community issues that might positively or negatively impact the company. Communicate as necessary with the company to ensure that the company is aware and informed.
Keep abreast of new technologies, skills, systems and procedures related to facilities management, construction and customer service.
Other Duties may be assigned to meet business needs.
Education: High School Diploma. Specific technical skills required. (plumbing, HVAC, electrical, etc.)
Experience: Five years minimum of work in facility management and/or operations is required including previous work experience with multiple types of commercial real estate and maintenance. Must have good knowledge of mechanical systems, specifically lighting and ballasts, mechanical, electrical, plumbing, carpentry, general repairs and building automation systems including a detailed understanding of customer service, building systems and construction related to commercial real estate.
PC literacy is required (including spreadsheets). Ability to analyze and synopsize a monthly reporting and use budgets and operating forecasts. Ability to note deviations from financial plan, determine causes and to provide recommendations to the company on needed action plans. Experience with property management systems such as Yardi and Angus strongly preferred. Experience with Tenant work order systems preferred. Experience with building automation systems and access control systems, such as Seimen's Insight, Honeywell, Niagra, preferred.
Strong written and verbal communications skills. Ability to understand and carry out industry specific written and oral direction. Positive, innovative approach to problem solving. Presents ideas in a clear, concise, understandable, and organized manner; negotiate, persuade, and modify opinion in order to reach the goals/objectives of the organization. Some public speaking experience preferred.
Ability to work independently as a manager and as a team member. Ability to relate well with others even while working at a distance without the benefit of personal contact. Ability to work in an organized, efficient manner with a high level of accuracy, attention to detail, and follow-through.
Ability to exercise judgment and discretion is critical to success. Must be professional at setting priorities and coping with competing demands. Ability to comply with all safety policy.
Excellent time-management, neatness, and general organization skills.
Ability to operate power tools safely, use safety equipment provided, including respirator when required.
Neat, professional appearance.
Must be able to work flexible hours if required and respond to emergency after hours service calls if needed.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in an office environment.
Extremely attractive benefit package includes paid holidays, PTO, pregnancy-related absences, 401(k), flexible spending account, continuing education packages, group health plans, group dental plans, life and AD&D plans and MUCH more!