As a Customer Service Representative; the associate has to handle inbound calls from the customer or B2B Providers within guidelines/goals established by the client and management. This position requires good communication skills; an enthusiastic approach to customer interactions; the ability to effectively handle information requests, compliments and complaints with a positive attitude and attention to detail and must have good system skills in Excel, Word and Outlook to ensure clearance of high volumes.
Responsibilities:
a) Receive requests from 3rd party/customers entities through calls and provide responses with the required documents to the requestor via call.
b) Make outbound calls (if required) to confirm claim changes, if needed
c) Submit changes on existing policies in system
d) Set up a reminder and follow up with customer on timely manner