System Administrator Sr - End User Services at Ent Credit Union in Colorado Springs, Colorado

Job Description:

Company Description

Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we serve, better than they were yesterday. We're a not-for-profit that puts people above profits and actively invests in our community. Our rapidly growing team is expanding our reach to serve more people throughout Colorado. To spread our mission far and wide, we need people like you. If you're interested in a paycheck with a purpose, apply with us today. Our people make the difference, and we truly believe you are our greatest asset.

Job Description

As the System Admin - Sr on the End User Technology team. You are responsible for several vital end user facing applications in the Credit Union. This includes monitoring the environment, resolution of incidents, upholding security, testing business continuity, creating scripted automations, developing processes, and innovating with technologies. This position will also act as an IT End User Technology Subject Matter Expert for maintaining portions of the applications stack. This position oversees the company's computer systems, including the operating system, servers/desktops and application software used, installs, configures, upgrades, and repairs operating systems and software. You will configure user groups and security measures in Active Directory, configure company messaging services, maintain email services, ensure network connectivity and implement security policies. The position will also require on call, and after hours work when needed. Jobs in this family perform proactive and preventative tasks. Such as, but not limited to, analytics monitoring, capacity management, patching systems, and replacement end of life equipment.

Essential Functions

• Subject Matter Expert: Provides technical leadership and guidance to more junior team members. Performs troubleshooting and resolution on systems and applications. Work with Infrastructure and our Enterprise Application Support team to maintain End User Applications.


• Incident Support: Supports the incident management processes. Able to monitor ticket queues and resolve production server and application related issues to ensure the restoration of the environment.


• Manage, monitor and maintain Microsoft Office365 services, including EntraID, Conditional Access, Privileged Identity Management.


• Monitoring / Maintenance: Repairs, upgrades, and provides preventative maintenance on applications owned by the team. Proactively monitors all platforms, ensuring uptime, performance, and service levels are always maintained for all production systems.


• Innovation: Creates new processes for better support and training. Creating new automation to reduce human error. Innovate on technology.


• End User Technology Support: Provides 7 x 24 EUT support as part of the regular on-call rotation.


• Configure and maintain Active Directory services, including Group Policy, DNS, DHCP as well as File Server NTFS permissions.


• Work with project managers to complete tasks related to enterprise applications. Deploy, configure, document and hand off to internal teams to support.


• Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Qualifications

Minimum Formal Qualifications for this Position

• Bachelor's Degree in Computer Science, Business Information Systems, or related technical field of study.


• 3+ years' combined experience related to systems administration.

Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa. For example, a requirement of a bachelor's degree in accounting and 2+ years of account experience could be substituted for a high school diploma and 6 years of relevant accounting work experience or a master's degree in accounting and 0 years of work experience.

Technical or Specialized Knowledge/Skills:

• Demonstrated knowledge and experience in regulations and best practices for technical deployments in a financial industry.


• Excellent analytical skills.


• Demonstrated experience and knowledge in systems, security, systems administration, Disaster Recovery, and/or server management.


• Demonstrated experience and knowledge of IT systems/data security as it relates to financial institutions or other industries that must comply with federal regulations.


• Demonstrated excellence in providing superb customer service.

Certifications Required:

• MCSE, MCSA, or certifications awarded on installed application preferred

Environmental, Physical and Psychological Requirements

• Standing - Occasionally


• Walking - Occasionally


• Sitting - Frequently


• Lifting - Rarely (40 Lbs)


• Carrying - Rarely


• Pushing - Rarely


• Pulling - Rarely


• Balancing - Rarely


• Stooping - Rarely


• Kneeling - Rarely


• Crouching - Rarely


• Crawling - Rarely


• Reaching - Occasionally


• Handling - Occasionally


• Grasping - Occasionally


• Feeling - Occasionally


• Talking - Frequently


• Hearing - Frequently


• Repetitive Motions - Frequently


• Eye/Hand/Foot Coordination - Occasionally


• Noises louder than normal speaking volume - Occasionally


• Temperature Changes - Rarely


• Atmospheric Conditions - Rarely

Additional Information

The pay range for this position is: $82,909 to $108,806 per Year (I15)

Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, and internal pay equity.

This position is eligible for our corporate bonus program based on company performance.

We anticipate this position to close on 9/18/2024. Please submit your application at your earliest convenience to be considered.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Benefits Summary Sheet - 2024

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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