Airport Red Coat Agent - PSP at Unifi Aviation LLC in Palm Springs, California

Job Description:

General information

Job Title

Airport Red Coat Agent - PSP

Date

Tuesday, September 10, 2024

State

California

City

Palm Springs

Base Pay Rate:

$ 18.50

Full/Part Time

Full Time

Shift

A.M. shift, P.M. shift

Requirements and Description

In the elite role of being a Red Coat Agent you are viewed as a super-agent who can handle virtually any task and fix any problem. You will provide industry leading customer service, passenger handling and conflict management and proactively assist passengers with all their travel needs.

Benefits

• Flight Benefits - exclusive travel privileges for yourself and your family
• Competitive pay with daily access to earned wages
• Paid holidays and Paid time off
• Comprehensive Medical, Dental, and Vision Insurance
• 401k with 3% company match contribution when you contribute 9% to your retirement plan after 30 days for full-time employees
• Exclusive Discounts and Additional Wellness programs

Description

• Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
• Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
• Must be able to work in cramped or high places.
• Must be able to carry heavy items up and down jet way stairs.
• Takes the lead on seeking out, identifying and assisting customers with travel related issues.
• Handle and complete activities related to ticketing, boarding and/or deplaning passengers.
• Has an understanding of where to send customers to resolve their inquiries.
• Accountable for maintaining a highly-visible presence in all customer facing situations.
• Exhibits tolerance, empathy, diplomacy and professionalism in all situations.
• Keeps passengers informed and makes announcements regarding flight schedules, delays, service offerings, ground transportation, baggage etc.
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Pre-requisites:

• Must be a local (in-state) resident.
• Valid In-State Driver's License.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10 year background check.
• Must be at least 18 years of age.
• Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• Knowledge, Skills & Abilities:
• Outstanding customer service skills.
• Ability to work in a team-oriented environment, connect with the passengers, and handle tight time constraints and stressful situations in a calm manor.
• Ability to type and/or use a computer keyboard with sufficient speed to meet the requirements of the role.
  Previous customer service or airport experience.

• Able to communicate information and instructions verbally and/or via radio equipment.
• Able to communicate effectively in a professional manner.
• Able to work quickly and efficiently to meet tight time restrictions.

• High School diploma or GED.

• One+ years of relevant experience.

• You will need to have flexibility to work a variety of shifts, including nights, weekends and holidays and overtime. We operate in a shift bid environment.

• Must be able to be alert to moving vehicles or aircraft and use radio equipment.
• Enjoy the outdoors on a daily basis (sun, rain, sleet or snow!) May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods.

"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status."