Home-Based Care Scheduler - Cigna at Cigna in Bloomfield, Connecticut

Job Description:

The Home-Based Care Scheduler p laces a high volume of outbound calls daily towards engaging/converting potential patients in the Polychronic Care Line of Business (LOB) services.

Ideal candidate will have a combination of:

Candidate must be a current contractor or employee with The Cigna Group, Evernorth Health Services or one of their subsidiaries.

• High school diploma or equivalent


• 1+ year of experience in patient scheduling or equivalent experience working in a medical office environment


• Knowledge of Medical terminology


• Excellent verbal, listening and written communication skills


• Demonstrated strong interpersonal communication skills in a complex organization


• Ability to work in a team environment and to collaborate with a variety of individuals in a positive manner

Duties and Responsibilities:

• Uses scripting, advises potential patients on program offerings and helps set expectations.


• Schedules converted new patients for their first visit (Start of Care) with appropriate provider who serves patient's market.


• Answers inbound calls routed to the department by reception and other internal teams.


• Appropriately documents the aligned outreach outcomes per call Obtain Patient consents, external PCP and pharmacy information.


• Communicates with clients and providers about referral status and placement.


• Completes pending start of care reports daily.


• Performs geo-mapping of new referral placement daily.


• Promotes a positive customer service approach in all internal and external customer experiences by demonstrating courtesy behaviors and focusing on patient satisfaction.


• Complies with HIPAA Guidelines at all times.


• Initiates Medical Records in collaboration with Medical Records department to obtain records from PCP practice for new Starts of Care (SoCs).


• Takes ownership and accountability for responding to patient questions, concerns, or complaints.


• Manages incoming referrals via email, fax, phone, or SFTP.


• Successfully obtains high conversions to meet appropriate program metrics daily.


• Initiates welcome packets, PCP education, advance directives, letters.


• Works towards achieving your individual goals, which help the organization reach its objectives.


• Performs other duties as assigned.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 17 - 25 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.