Job Description:
InCommNational Account Manager I
US--North Carolina
Job ID: 2024-15938
Type: Full-Time
# of Openings: 1
Category: Sales/Account Management
InComm Payments
Overview
When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.
InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.
You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.
Responsibilities
- Provide full account management support for assigned Ahold Delhaize accounts (primarily Food Lion and Hannaford).
- Manage all aspects of prepaid program for assigned accounts to include leading customer calls, preparing and leading weekly/monthly/quarterly meetings.
- Develop an annual growth plan and annual marketing/promotional plan for assigned accounts.
- Develop and cultivate relationships with key decision makers for assigned accounts.
- Analyze sales and trends to identify opportunities for product expansion, assortment changes, and planogram (POG) resets.
- Support new program and product launches and strategic projects.
- Collaborate and cultivate relationships with key internal teams such as product, sales analytics, channel solutions, billing, warehousing, logistics and merchandising.
- Work with third party merchandising provider to ensure products remain in-stock and well organized in our retail customers’ stores.
- Track store openings and closings and maintain the master store list.
- Maintain program pricebook and other databases.
- Create operational procedures and best practices.
- Provide on-going support, troubleshooting, and resolution for store level customer service issues.
- Ensure there are no barriers to our retail customer’s success and effectively manage issues with the support of the rest of the Ahold Delhaize account team.
- Partner with Ahold Delhaize on store communications and training for new program and product launches.
- Manage and track spending of all contract associated funds.
- Occasional travel required as needed for retailer customer meetings, store and market visits, conferences, and training.
- Other duties as assigned.
Qualifications
- 3+ years of Account Management experience.
- Bachelor's degree. Significant work experience may be considered on a case-by-case basis in lieu of a degree.
- Prepaid or gift card experience preferred but not required.
- Communicate effectively with internal and external stakeholders.
- Strong time management skills.
- Ability to work independently and in a team environment.
- Strong interpersonal skills, flexibility, and customer focused.
- Ability to manage and prioritize multiple tasks across different accounts.
- Ability to analyze data, use pivot tables, create reports and presentations.
- Strong understanding and familiarity with Microsoft Office Suite including Outlook, Excel, PowerPoint, and Word.
- Ability to learn new technologies and applications.
- Ability to travel as needed.
InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.
*This position is eligible for the Employee Referral Bonus Program Tier II #LI-SO1 #LI-Remote
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