Job Description:
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REPORTS TO: IT Infrastructure Manager
SUPERVISES: N/A
AUTHORITIES / RESPONSIBILITIES:
The position of Systems Administrator II will be responsible for supporting the IT team with maintaining server infrastructure and related systems while upholding high levels of customer service and communication.
The primary duties for this position are focused on systems management which includes network, file and print services, virtualization, hardware and software support, managing directory services, patch management, system backups, SAN, monitoring and inventory. Additionally, this position will interface with the helpdesk ticketing system, IT support entities and the end-user as to resolve incidents.
- Troubleshoots system hardware/software problems
- Implement and troubleshoot enterprise class IT solutions
- Manage active directory, user accounts, passwords, DNS, DHCP, certificate authorities, mailboxes, database, file level permissions, management of group policy and organizational units
- Maintains documentation and inventory for servers, hardware and software
- Participates in the on-call rotating schedule to ensure 24X7 support
- Participates in the IT Change Management processes
- Interacts effectively with others and clearly communicates verbally and in writing
- Provides end-user support via telephone, email, face-to-face, and remotely
- Participates in compliance activities that include audit log collection, analysis and reporting
- Maintains system monitoring tools to ensure the integrity and availability of all IT server resources, reviewing system and application logs
- Performs daily backup operations that include ensuring backups are successfully accomplished and the proper disposition of media
- Add and configure new services and hardware as required in support of break- fix activities or system projects
- Performs after hours' system support during scheduled and unscheduled outages and standard monthly patching requirements as well as license server management
QUALIFICATIONS / KNOWLEDGE / EXPERIENCE:
- Bachelor's Degree plus 2-4 years of experience as a Systems Administrator I, or Bachelor's Degree plus at least 1 year of experience as a Systems Administrator I and at least 1 year of additional Austal IT experience; or equivalent combination of education and experience required.
- Experience with current Microsoft Windows server operating systems including active directory
- Experience managing VMware server virtualization environment
- Experience managing Citrix technologies
- Experience with patch management software
- Experience managing server backup and recovery tools
- Experience managing on premise Microsoft Exchange or O365
- Experience managing Mobile Device Management (MDM) platforms
- Ability to understand and comply with relevant department and/or corporate policies, procedures and guidelines as they pertain to company data and technology
- Experience using performance analysis tools to monitor systems
- Experience with performance tuning, hardware upgrades, and resource optimization as well as configuration of CPU, memory, and storage
- Ability to assist with developing and participating in disaster recovery exercises
- Knowledge of IT concepts, best practices, and procedures
- Self-motivated individual with the ability to work individually and in a team environment
- Proficiency with Word, Excel, Access, Visio, PowerPoint, and PDF software
- Excellent communication and interpersonal skills
- Knowledge and understanding of ITIL concepts such as Change Management
Tools: NA
DISCRETION EXERCISED:
- Exercise a wide degree of latitude and creativity. Relies on extensive experience and judgement to plan and accomplish goals.
LIAISES WITH: IT Management, IT Security, End Users and Technical Support
ADDITIONAL GUIDELINES:
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The ability to obtain and maintain a DoD clearance may be required if deemed necessary in the scope of your position responsibilities.
- All candidates must meet Austal USA's basic employment eligibility guidelines:
- 18 years of age or older at time of application.
- Able to provide proof of US Person Status
- No felony convictions of theft/deception or violent crimes within seven years from disposition date
- Willing to submit to a drug screen
- Willing to submit to a background check
- Ability to travel 10% of work time
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WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may be exposed to humid conditions, bright flashing lights, moving mechanical parts, high precarious places, outside weather conditions, and extreme heat. The employee is occasionally exposed to fumes and/or airborne particles at or below the PEL, toxic or caustic chemicals, and heat and cold. The noise level in the work environment is usually very loud, + 90 dB.
Equal Employment Commitment
Any qualified individual with a disability who is having difficulty in completing an application because of incompatible technology or other disability-related application issues may contact us at the following phone number for assistance: 251-445-1932.
Austal shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. Austal's commitment to equal employment opportunity applies at all levels of employment, in all job titles, including the executive level, and to all employment actions, including but not limited to decisions concerning recruitment, hiring, training, and promotion.
