We are seeking a full-time Senior Human Factors Researcher in our Olathe, KS location. In this role, you will be responsible for leading the development and design of complex aviation products and services and ensuring that systems are designed to meet the needs and capabilities of the intended users.
Essential Functions
Design interfaces, controls, displays, and user experiences that are intuitive and optimize human performance and minimize human error
Use variety of advanced methods to develop project road maps, milestones, staffing estimates, and budgets that align with Gamin Aviation business goals
Lead research and proactively identify possible Human Factors issues in the design of new features and products
Apply human-centered design techniques to develop insights and generate new product ideas
Employ innovative methods to communicate research and design requirements
Effectively articulate and defend design decisions and recommendations
Create design standards/procedures to ensure consistent user interface designs and behaviors across aviation products/services
Coordinate research planning and preparation including recruiting, scheduling, and test script development
Employ both qualitative/quantitative research methods to answer research questions
Moderate, observe, and take detailed notes during usability testing sessions
Synthesize results from multiple research projects across aviation to identify systemic issues and opportunities to improve products/services
Present research results and design recommendations to support stakeholder decision-making
Work collaboratively/professionally with cross-functional teams of product designers and business stakeholders
Proactively initiate communication with leadership to understand vision and strategy and communicate to the product team
Apply advanced knowledge of Human Factors in aviation and avionics, as well as related industry standards, guidance material, and regulations
Lead initiatives to develop or improve Human Factors design processes
Lead as a recognized expert within the organization in Human Factors design and research
Adhere to ethical research standards
Communicate status of work clearly by thoroughly documenting work in an organized manner
Remain current on research/design trends, methods, techniques, and software
Mentor and/or provide training to less-experienced Human Factors Design team members and interns
Apply Garmin's Mission, Vision, Values, and Quality Policy and enthusiastically exhibit a desire to see Garmin succeed
Assist in general aviation advocacy through training and outreach activities in Garmin's flight simulator labs
Lead workshops including design sprints and service blueprinting
Represent Human Factors in software Change Control Board (CCB) meetings
Basic Qualifications
Bachelor's Degree or above in Human Factors, Human Computer Interaction, User Experience, Human Centered Design, Aviation, or related field AND a minimum of 5 years relevant experience OR an equivalent combination of education and relevant experience
Excellent academics (cumulative GPA greater than or equal to 3.0 as a general rule) with the demonstrated ability to apply learned knowledge
Demonstrated experience with quantitative/qualitative methodologies such as usability testing, task analysis, heuristic evaluations, contextual inquiries, and surveys
Demonstrated experience analyzing and synthesizing user data to identify usability insights and translate those insights into actionable recommendations
Demonstrated proficiency with rapid digital prototyping tools like Figma or Photoshop
Demonstrated strong and effective verbal, written, and interpersonal communication skills
Demonstrated experience applying usability, accessibility, and other industry standard practices
Demonstrated leadership in coordinating multiple projects of varying complexity
Must be team/detail oriented, possess a positive attitude, demonstrate ability to work well with others in a highly collaborative environment, and can work proactively/effectively with little supervision
Able to lift up to 25lbs using safe lifting techniques
Desired Qualifications
Outstanding academics (cumulative GPA greater than or equal to 3.5) with the demonstrated ability to apply learned knowledge
Demonstrates strong working knowledge of Garmin Integrated Flight Decks and general knowledge of all Garmin aviation products and competitor products
Demonstrates strong working knowledge of aviation human factors and associated guidance and applicable FAA and international regulatory material
Proficient using common rapid prototyping tools, remote research tools (ex. Figma, UserZoom, Qualtrics, etc.) and/or data analysis tools (statistics in Minitab, Python, SAS, SPSS, etc.)
Pilot's Certificate with an Instrument Rating
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.
This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits