Join our dynamic team as a Customer Service Representative in Irvine, CA! We are seeking enthusiastic and dedicated individuals who excel in providing exceptional customer service. If you are a problem-solver with a passion for helping others, this is the perfect opportunity for you.
Responsibilities:
Serve as the first point of contact for customers via email, phone, and chat.
Respond promptly and professionally to customer inquiries, concerns, and complaints.
Provide accurate information about our products and services.
Assist customers with placing orders, processing returns, and resolving any issues.
Maintain detailed and accurate records of customer interactions.
Collaborate with team members to ensure high-quality customer service and satisfaction.
Qualifications:
Excellent communication skills, both verbal and written.
Strong interpersonal skills with the ability to build rapport and trust with customers.
Empathetic and patient demeanor, capable of handling difficult situations professionally.
Proficiency in Microsoft Office Suite and experience with CRM software is a plus.
High school diploma or equivalent; Bachelor's degree preferred.
2+ years of experience in a customer service role.
Perks and Benefits:
Competitive pay up to $22/hr.
Comprehensive health, dental, and vision insurance.
Generous paid time off and holidays.
401(k) plan with company match.
Opportunities for professional development and career advancement.
Friendly and collaborative work environment.
Employee wellness programs and discounts on company products.
Why Join Us:
At our company, we value our employees and strive to create a supportive and inclusive workplace. We believe in work-life balance and offer flexible schedules to accommodate your needs. As a member of our team, you will have the opportunity to grow your career and make a meaningful impact on our customers.
We look forward to welcoming you to our team!
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.