Associate Director, Events and Operations at TheCollegeBoard in New York, New York

Job Description:

Associate Director, Events and Operations




College Board - A&I




Location: This is a fully remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office)




Type: This is a full-time position (non-exempt)




About the Team



The AP Program Access team focuses on expanding the benefits of AP to all high school students who enter 4-year and 2-year colleges, specifically to students who haven't received the foundation AP provides for college success. In this role, the Associate Director will manage and execute the logistics for a wide range of initiatives that maximize the reach of the AP Program, specifically AP African American Studies.



About the Opportunity



As the Associate Director, Events and Operations, you will play a critical role in connecting the dots between planning and execution for the African American Studies course. You are eager to dive into and manage details to proactively support the African America Studies team. If people admire you as someone who is reliable, enjoys getting stuff done and brightens the world around them, then we want you to consider joining us. The role is for an ambitious, detail-obsessed, and personable individual at an influential, mission-driven education organization. You'll be the "first line of defense" for logistical and event requests for the AP AfAm team managing the multitude of requests coming the teams way, seeking to resolve them swiftly and proactively.You will also manage and plan events from end to end including travel logistics, preparing panels, event management and ensuring all attendees are well cared for and prepared. In this role you will also have the great opportunity to support our course and teachers work and manage the team's budget.



In this role, you will:



Project and Event Management (35%)

• Collaborate with Senior Director and team on tasks related to event project management, including updating assigned projects and identifying any challenges
  
  

• Support, execute and assist with coordinating and responding to the high level of requests for attendance the team receives weekly
  
  

• Serve as point of contact for critical aspects of our events from email flow/marketing to procurement processes. The team will look to you to lead communications and execution of these tasks seamlessly
  
  

• Lead travel coordination for AAS team travel and/or group bookings; track and audit travel activities, expenses, and payments for consultants and budgeting
  
  

• Provide regular support and help with events and speaking engagement requests managing responses and event inboxes; reviewing and responding to communications received
  
  

• Maintain confidentiality and exercise superb judgment in dealing with sensitive information, and/or escalate issues as necessary
  
  

Meeting and Logistics Planning (35%)

• Ensure flawless execution of high-profile meetings held in conjunction with the team, portfolio including and not limited to: attendee logistics and itineraries, scheduling of rehearsals and dinners, and meeting execution, utilizing College Board technology solutions
  
  

• Provide a wide range of support for AAS meeting management, such as: update event records, schedule meetings, and generate reports and divisional in-person and online meetings
  
  

• Provide support and assist in compiling presentation decks and any collateral provided at gatherings.
  
  

• Regularly engage and build strong relationships with College Board leaders, relevant support staff and external stakeholders
  
  

Database and Reporting (20%)

• Assist in the setup of event registration process on CVENT platform, including special paths for VIP groups.
  
  

• Maintain session updates across platforms -Cvent (website, speaker management) and Guidebook (mobile application).
  
  

• Fulfill routine data requests, and maintain core membership data using Salesforce, for example generate reports of key data points, process contact updates and manage rosters
  
  

• Maintain and have command of event attendee information in CVENT, for example: regularly generate event attendee reports, clean event registration data to ensure accuracy, researches and makes necessary updates to attendee records, and be able to answer ad hoc questions about event attendee trends
  
  

• Facilitate seamless data integration across diverse platforms, to optimize information flow and enhance organizational analytics
  
  

Budget Maintenance (10%)

• Manage expenses and assist in maintaining budgets across teams collaborating with leadership
  
  

• Monitor and review budget variances, providing information to team
  
  

About You



You have:

• You are obsessed with details, highly organized, and have impeccable follow through
  
  

• You have a proactive mindset - ability and willingness to proactively solve problems, anticipate and prioritize key tasks and resolve issues
  
  

• You value and strive to provide excellent customer service
  
  

• You thrive under pressure and are not phased with multiple priorities and asks are happening at once
  
  

• You have command of some of the technologies that guide our work, specifically Microsoft 365, Salesforce or like CRM, CVENT and Expense Systems (e.g. Concur) and have willingness to master all
  
  

• You have established and strong systems and routines that guide your daily operations to help make the most of your time and that of others
  
  

• You are an empathetic team player who values the people they work with by acknowledging their and supporting their workplace needs.
  
  

• You work well under pressure and value and seek out feedback
  
  

• Strong written communicator who can go from crafting the perfect email to proofreading a stakeholder memo to presenting remotely or in-person to groups of varying sizes
  
  

• You are trustworthy, have excellent judgement, and are a skilled collaborator
  
  

• You have 3+ years experience in operations or related field
  
  

• A passion for supporting educational and career opportunities for millions of students
  
  

• Willingness to travel 10-12 times per year for internal and external meetings/events
  
  

• Must be authorized to work in the US
  
  

About Our Process

• Application review will begin immediately and will continue until the position is filled
  
  

• While the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week process.
  
  

About Our Benefits and Compensation



College Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.



The hiring range for a new employee in this position is $56,000 to $90,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.


Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.


Your salary is only one part of all that College Board offers, including but not limited to:

• A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and more
  
  

• Recognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibility
  
  

• A job that matters, a team that cares, and a place to learn, innovate and thrive
  
  

You can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.



About Our Culture



Our community matters, and we strive to practice and improve our culture daily. Here are some headlines:

• We are motivated to positively impact the educational and career trajectories of millions of students a year.
  
  

• We prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heard.
  
  

• We welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women's Impact Network).
  
  

• We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals.
  
  

• We know that our impact is strongest together. Our College Board Cares program offers all staff up to $1,000 annual match against partner non-profit organizations.
  
  

• We offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time.
  
  

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