Job Description:
About Working at Commerce
Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us.
Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.
Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.
Compensation Range
Hourly: $18.00 - $21.15 (Amount based on relevant experience, skills, and competencies.)
A Bank Operations Specialist performs a variety of jobs in the Bank Operations division. The areas include Wire Transfer, ACH, Trust Operations, Capital Markets Group Operations, Treasury & Commercial Customer Support and others as the need arises. The Bank Operations Specialist may also work on projects and provide suggestions for improvement initiatives.
About This Job
The main purpose of this job is to provide staffing coverage for a variety of business units across the division.
Essential Functions
- Perform temporary assignments in operational business units such as Card Security or Disputes, Loan Servicing, Account Maintenance & Support, Deposit Services, and others as assigned
- Respond to incoming calls, manage online account inquiries and troubleshoot technical issues
- Navigate a multitude of internal systems to accomplish daily tasks
- Engage professionally with both internal and external customers
- Examine processes and procedures for improvement suggestions
- Perform other duties as assigned
Knowledge, Skills & Abilities Required
- Basic knowledge of the banking industry
- Ability to routinely learn new support functions
- Ability to utilize a technical aptitude that allows for quick learning company systems, platforms and products
- Ability to utilize discretion for when to escalate issues appropriately
- Ability to identify workflow or process improvements to increase efficiency
- Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
- Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
- Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
- Intermediate level proficiency with Microsoft Word, Excel, Teams, SharePoint and Outlook
Education & Experience
- Associate's degree or equivalent combination of education and experience required
- 3+ years financial services or related experience required
- 1+ year customer service experience required
- 1+ year bank operations experience preferred
***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Bank Operations Specialist job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $18.00 to $21.15 per hour.
#LI-Hybrid
The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.
Location: 811 Main St, Kansas City, Missouri 64105
Time Type:
Full time
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