Desktop Support Technician II at Kforce Inc in Mountain View, California

Job Description:

RESPONSIBILITIES:

Kforce has a client that is seeking a Desktop Support Technician II in Mountain View, CA. This role will be 95% onsite 5 days week and possibly 5% service desk.

Responsibilities:

• Duties range from remote desktop assistance to providing support over the telephone to troubleshooting issues that arise with computers


• May serve other IT department roles such as ensuring that all the computers in their company's network are backed up, safe and secure


• May deploy security updates to all the systems in their companies' servers and computers to make sure they are never compromised


• May be required to show staff members how to use their company's computer programs and networks and how to adhere to security standards


• Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users


• Coordinate with vendors to resolve problems


• Add or replace memory, new keyboards, motherboards, and other components


• Set up and troubleshoot domains, user accounts and software accounts


• Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices


• Keep Knowledge Base and process documentation up to date


• Work closely with the team to resolve or properly close aging tickets


• Manage the individual and ticket queue for the team


• Assist customers in gaining access to various systems and servers


• Provide support for remote employees using Citrix environments, VDI machines, and Avaya/Cisco/Polycom telephony


• Setup and maintain shared mailboxes/distribution lists in Exchange Distribute and patch software using UEM and HUB technologies


• Communicate call trends and challenges in daily team meetings

REQUIREMENTS:

• 5 years of Service Desk and Desktop Support experience for both PC and Mac required


• Certifications obtained or working towards: ACMT, CCT, ITILv4, Comp/TIA


• Experience with installation, upgrade, and maintenance of software, hardware, and peripherals


• Experience working with multiple customers face to face; In a type of corporate environment is preferred


• Knowledge of Windows and Mac required


• MS Exchange


• Familiarity with encryption and security tools and triaging within this environment


• Strong interpersonal/communication skills with the ability to communicate with technical and non-technical users effectively


• Passionate about providing excellent customer service and follow-thru to completion


• Ability to take on small projects from start to finish


• Ability to troubleshoot software, hardware and connectivity issues remotely


• Ability to understand & articulate root cause on customer issues

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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