Support Specialist II at Kforce Inc in Lyon, Michigan

Job Description:

RESPONSIBILITIES:

Kforce has a client that is seeking a fully onsite Support Specialist II in Lyon, MI. In this role, you will support configuration space and teams by designing workflows for customers.

Overview:
The ideal candidate possesses an enthusiastic, and growth-oriented, personality capable of thriving in a fast-paced dynamic environment. You are passionate about technology and provide outstanding experiences for our clients. We seek team members that can balance competing demands and adapt smoothly.

As a Support Specialist II, you will play a key role in managing and optimizing endpoint solutions for our clients using Microsoft technologies, including Microsoft Intune, Microsoft Autopilot, SCCM, MDT, and traditional PC imaging. You will be responsible for ensuring the smooth operation of endpoint management systems, with a strong focus on automation and hands-on support.

Essential Job Functions:

• Deploy, configure, and support endpoint management solutions using Microsoft Intune, Autopilot, SCCM, MDT, and traditional PC imaging


• Create and maintain automation scripts using PowerShell, Python, and other automation languages to enhance operational efficiencies and support endpoint management tasks


• Provide support for cross-platform endpoint management, including Apple device management using JAMF Pro


• Collaborate with clients to assess and address their endpoint management needs, delivering tailored solutions and exceptional service


• Troubleshoot and resolve endpoint management, configuration, and deployment issues efficiently


• Contribute to the development and implementation of endpoint management policies, procedures, and best practices


• Ensure security measures and compliance standards are consistently applied across managed endpoints


• Support the continuous improvement of endpoint management services to enhance client satisfaction


• Communicate effectively with clients and internal team members

REQUIREMENTS:

• High School diploma/GED or equivalent; Bachelor's degree preferred


• One or more of the following (or approved similar) certifications are required: Microsoft Certified: Modern Desktop Administrator Associate; Microsoft Certified: Endpoint Administrator; Microsoft Azure Fundamentals


• 5+ years of relevant technical and customer service experience in systems analysis, implementation, and support for current technologies


• 3-8 years of experience in support with a focus on Microsoft endpoints


• Extensive experience in Windows required


• Professional, demonstrable experience with Microsoft endpoint management technologies, including Microsoft Intune, Microsoft Autopilot, SCCM, MDT, and traditional PC imaging


• Experience with cross-platform endpoint management, particularly Apple device management with JAMF Pro, is an advantage


• Expertise in Windows Imaging, MDT, SCCM, and Intune


• Knowledge of Windows Active Directory (User Management/Administration/Group Policy), Azure AD/Entra ID and implications for endpoint and user management


• Proficiency in scripting and automation using PowerShell, Python, and related tools


• Strong problem-solving skills and a thorough understanding of endpoint management best practices


• Previous experience in a Managed Service Provider (MSP) environment, is an advantage


• Apple experience is a big bonus


• Note: Certification list and requirements are subject to change based on technology trends and business needs; Company does provide training, reimbursement, and bonus structure for certification achievement

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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