MAC / JAMF Support Analyst at Beacon Hill Staffing Group, LLC in Philadelphia, Pennsylvania

Job Description:

Our client in Philadelphia, PA is looking for a MAC Support Analyst to join their team. This is an on site position 5 days a week. Location is in the Fairmount section of Philadelphia. Parking is available at $6 per day.



Position Description:

• Login to personal computers from home


• Troubleshoot issues over the phone


• Manage Desktop/laptop imaging for Classrooms/new hires using JAMF


• Maintain, analyze, and troubleshoot employee hardware, operating systems, and applications, via both face-to-face and online remote support


• Documentation, including revising and updating standard operating procedures


• Process Help desk/IT tickets, appropriately prioritizing and escalating issues


• Document and maintain asset inventory, internal procedures, and troubleshooting guide for end-users

Required Skills:

• JAMF experience


• Experience imaging machines


• Must have 3+ years field experience with basic & warranty Apple Certs, along with iOS, iMac/IPAD/Mobile device experience


• Experience working with and supporting Mac OS and solving computer-related problems


• Maintain, analyze, and troubleshoot employee hardware, operating systems, and applications, via both face-to-face and online remote support


• Process Helpdesk/IT tickets, appropriately prioritizing and escalating issues


• Document and maintain asset inventory, internal procedures, and troubleshooting guide for end-users


• Demonstrated success in a customer support role and passion for helping others resolve any technical issues

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.



California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/


Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.


Company Profile:


Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.


Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.


Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .


We look forward to working with you.


Beacon Hill. Employing the Future™
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