Office Manager/Service Coordinator at Roth Staffing Companies in Devens, Massachusetts

Job Description:

We are looking for a full-time Office Manager/Service Coordinator to join our team in Devens, MA, on a full time, direct hire basis. The ideal candidate will be customer-focused, organized, and possess strong technical knowledge. If this sounds like you, we encourage you to apply today!



Job Summary:



The Mechanical Office Manager/Service Coordinator will oversee technician scheduling and ensure exceptional service for our clients. This role demands strong leadership, communication, and organizational skills, as well as a solid understanding of HVAC systems and customer service.



Salary: $70,000 Annually



Location: Devens, MA



Schedule: Monday - Friday, 7AM-4PM



Direct Hire




What You'll Do:

• Schedule and coordinate service appointments and maintenance for commercial clients.


• Dispatch and track service technicians to ensure timely and efficient service delivery.


• Serve as the primary point of contact for clients, addressing their service needs and providing accurate timelines for project completion.


• Ensure all work adheres to industry standards, company policies, and local regulations.


• Assist with troubleshooting and provide technical support to service technicians as needed.


• Monitor service performance and gather client feedback to continuously improve service quality.


• Manage service department inventory, equipment, and tools.


• Implement processes to enhance workflow efficiency and customer satisfaction.


• Prepare and maintain reports on service activities, technician performance, and departmental KPIs.


• Ensure service technicians receive ongoing training and professional development.

What You'll need:

• Strong technical knowledge


• Past Management Experience


• Experience in dispatching, scheduling, and coordinating service teams


• Excellent customer service and communication skills


• Ability to prioritize and respond to emergencies effectively

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions. Apply Now