Job Description:
Contract to Hire Collections Manager (B2B)
Contract Salary: $35-$45 Hourly
*This opporunity is onsite daily*
Daily Job Duties
- Ensures continued team adherence to departmental code of conduct while upholding ethical standards, professionalism and a positive work culture.
- Coaches, develops, mentors and leads direct reports to ensure continuous improvement and achievement of collections goals and company initiatives.
- Develops, maintains, amends and upholds collections department policies, training materials and departmental standards.
- Assists in collections calls/outreach attempts to obtain payment status of outstanding invoices.
- Continuous monitoring of aging reports, assigned accounts. Ensures weekly call lists are compiled and distributed to collectors and worked to completion to facilitate payment on past due balances.
- Provide customers with copies of invoices, statements and misc. documents as needed and overcome any servicing objections and obstacles to overcome payment hurdles.
- Facilitate payments from customers, including credit card, ACH processing, and providing bank/ACH and payment remit to information. Strategically and tactfully negotiates settlements and payment plans in accordance to company policy.
- Assist in SaaS implementations, ERP conversions and transformational strategies as needed.
- Document customer interactions, emails and collections efforts to maintain record of collection efforts, payment status, invoice status, next steps, etc.Address, initiate, track and resolve service/shipping/quality/warranty (RMA) issues while addressing customer questions and concerns.
- Facilitates credit requests via activities workflows and monitors accounting inbox
- Manage and necessitate required communications and ticket creation through various customer portals.
- Back up Accounting functions (as needed) to assist in Customer invoicing, vendor set up, AP vendor invoice processing, train new associates and other reasonably related duties assigned as needed.
Requirements
- A Minium of 5 years of experience working as a Collections M anager (B2B)
- The ideal candidate for this role will: have a strong B2B collections management background
- SAP/Salesforce experience a plus, computer savvy (able to quickly navigate through various programs, portals and systems),
- Microsoft Excel (vlookup) and word processing skills,
- Associate's/Bachelors degree a plus (but not required).
- Team Player being supportive, flexible and collaborative leader/team player with negotiation skills, works with urgency, a continuous improvement mindset, eager to learn (and catches on quickly!).
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
