Help Desk Specialist - Junior at Obsidian Solutions Group LLC in Quantico, Virginia

Job Description:

Must be a U.S Citizen

Security Clearance: Secret

Obsidian Solutions Group (OSG) is seeking a Junior-Level Help Desk Specialist to provide customer focused technical support. The chosen candidate will interact directly with users on multiple network enclaves to assist in providing continuity of services when issues arise. The candidate will assess and prioritize computer support problems, perform basic troubleshooting, and work within the helpdesk team, coordinate with the Tier II support team, the Enterprise Service Desk, or other external agencies to implement solutions to problems.

The mission of the MSTP is to: Train and Educate Marine Expeditionary Force (MEF) and Marine Expeditionary Brigades (MEB) Command Elements to conduct operations across the range of military operations, within the context of a Joint, Combined, or Coalition environment.

Specific Responsibilities

• Provide Tier I support for customer trouble tickets.
• Maintain and troubleshoot Local Area Network end user device connections.
• Receive and coordinate resolution to end user support requests.
• Receive and process system access requests.
• Create and manage user network account accounts and mailboxes.
• Manage user permissions to network resources.
• Request and manage Alternate Logon Tokens.
• Assist users in operating Audio/Visual equipment and Video Teleconference systems.
• Maintain asset management database.

• Maintain DOD Cyber Security Workforce 8570.01 IAT Level II certification.
• Microsoft Active Directory user and object management.
• Proficiency using Microsoft Office 365 suite, TEAMS, and Adobe Acrobat.
• Basic system and network troubleshooting skills
• Excellent customer service skills
• Able to occasionally drive personal vehicle to different locations on base to pick up or drop off equipment.

Desired Skills/Qualifications

• Bachelor's Degree or equivalent w/ 3+ Years Direct Relevant Experience
• Proficiency using with IT Service Management systems (i.e., Remedy) and associated workflows.
• Purebred Mobile device key management
• Critical thinking and problem solving.
• Strong time management and organizational skills.
• Strong verbal, written, interpersonal, and communication skills.

Physical Requirements and Work Environment

• Stationary 50% of time
• Need to occasionally move about in an office environment.
• Occasionally reposition self to service equipment including under desks and in a server room.
• Frequently move computer equipment up to 15lbs to set up classroom environment for events.
• Seldom work outside of normal office hours in support of scheduled events.

Travel

• 10-15%, occasional travel to Camp Pendleton, CA; Camp Lejeune, NC; or Okinawa, Japan

Company Description

Obsidian Solutions Group LLC (OSG) is a fast-growing professional services firm based in Fredericksburg, VA. We create value for our customers by delivering technology-enabled & mission-oriented technical solutions that solve complex problems, protecting people, information, and assets. Our core capabilities are in providing Enterprise IT, Intelligence Analysis, Production & Development and Knowledge-Based Professional Services Solutions that enable the customer's mission. Obsidian Solutions Group LLC is a veteran-owned small business.

A career at Obsidian Solutions Group means you are able to put your expertise, credentials, and talents to great use working with customers in the DOD and Intelligence Community, while enjoying the excitement of working in a fast-growing organization committed to making a difference for our customers and in our community. Contribute independently and collaboratively alongside our amazing team of doers and thinkers. Obsidian Solutions Group is small enough to offer a family atmosphere yet large enough to deliver a highly competitive compensation package. We hire and retain the best in the industry, offering exceptional benefits that protect the well-being of our employees, their spouses and domestic partners, and their families.

Our corporate philosophy is centered on hiring and retaining employees with the requisite skills, professional experience, personal commitment, and ethical standards necessary to foster a culture of operational excellence necessary to surpass our customer's expectations.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Obsidian Solutions Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, protected veteran status, and any other non-merit factor, or any other characteristic protected by law.

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