Security & Investigations Coordinator - TN at Redstone Federal Credit Union in Murfreesboro, Tennessee

Job Description:

Job Description Summary

Ensures the Credit Union’s physical security and fraud program adequately protects all locations, members, vendors and employees in the TN Division; administers building access system and security equipment maintenance; assists staff and interacts with members regarding fraud and security issues; investigates a wide variety of complex fraud claims while maintaining the confidence of the member; performs research and analysis to protect the Credit Union from loss and exposure; serves as a liaison to local law enforcement agencies.

Job Description

Essential Duties and Responsibilities

• Monitors new construction and renovation for security equipment requirements; schedules repairs and routine maintenance; tracks quarterly alarm testing for the Credit Union’s TN Division and reports discrepancies; handles access control issues and security alarm concerns.


• Assists with security and safety issues regarding employees and members; offers advice, direction or intervenes with individuals exhibiting inappropriate or threatening behavior.


• Acts as a liaison with third party vendors and Local, State and Federal law enforcement agencies; assists with the Fire Steward Program and with performing security audits, assessments, evaluations and training for the TN Division.


• Investigates alleged fraud cases; interviews members to gather information and provide assistance; prepares and obtains necessary documentation for prosecution; processes bond claims; researches history and notates account regarding fraudulent activity.


• Interacts with vendors and other departments to provide information, assistance and to research and resolve security and fraud related problems; assists branches regarding transactions on fraud associated accounts. responds to research requests for video evidence and other information.


• Stays abreast of security trends and enhancements and all Security and Fraud industry codes and standards, as well as all applicable Local, State and Federal laws and regulations; makes recommendations to improve security processes and procedures.

Company Wide Expectations

• Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics.


• Delivers friendly, caring service to internal and external members.


• Complies with all applicable State, Federal and NCUA rules and regulations and all Credit Union policies and procedures.


• Follow all physical and online security procedures and maintain strict confidentiality of all member information.


• Completes all required regulatory and compliance training and maintains required knowledge of Credit Union products and services.


• Works scheduled hours and maintains punctuality.


• Performs other related duties as assigned or requested.

EDUCATION/EXPERIENCE

Minimum Qualifications

To perform this job satisfactorily, an employee must be able to carry out each essential duty competently. The requirements listed below are representative of the education, experience, skills and abilities required. An equivalent combination of education and experience may be considered.

Education Requirements

2 Year / Associate Degree - Security Operations, Law Enforcement or related field - Required

CPP or PSP Security Certification - Preferred

Experience Requirement

2 Years - Prior fraud and/or physical security experience in the financial services industry - Required

SKILLS/ABILITIES

• Effectively apply internal and external customer service practices and processes to meet quality service standards and achieve member satisfaction.


• Learn and apply information, on a wide range of Credit Union products, services and regulatory compliance requirements, in order to assess member situations and develop solutions.


• Resolve and provide guidance in the resolution of problems utilizing advanced knowledge and experience within areas of responsibility.


• Use logic, reasoning and mathematical skills to solve practical problems and make sound decisions.


• Communicate in a professional manner and deliver information clearly and effectively. Actively listen to questions, opinions and ideas of others. Use tact and diplomacy in sensitive and confidential situations.


• Use correct English including spelling, grammar and punctuation.


• Operate computers and use business software and other standard office equipment.


• Understand and follow written and oral instructions.


• Set priorities and manage one’s own time effectively. Efficiently handles changing deadlines and multiple concurrent tasks.

PHYSICAL DEMANDS

Physical Demands Disclaimer

The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

• Intermittent standing, sitting, walking, bending and climbing.


• Using hands repetitively to handle, feel or operate computers and other standard office equipment.


• Reaching with hands and arms.


• Lifting and carrying up to 50 pounds.

WORK ENVIRONMENT

Work Environment Disclaimer

An employee in this job will experience the following main work environments, others not listed may also be encountered on occasion;

Work Environment

• Works in a general office environment.


• Work hours may include early mornings, evenings, nights, weekends or holidays.


• Provides on-call guidance and direction.

Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.

We are proud to be a Drug-Free and Tobacco Free Workplace.

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