Customer Support Specialist II (Intermodal) at Uber Freight in Frisco, Texas

Job Description:

About the Role



Customer Support Specialist II is a key contributor to our Intermodal operations division. The primary responsibility is to ensure that customer shipments are delivered on time, provide daily interaction and develop relationships with customers and carriers.



What the Candidate Will Do



• Process shipment entries and actively lead timely performance/automation objectives


• Maintain consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.


• Exceed customer on-time pick-up and delivery expectations


• Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs


• Utilize external websites and other tools of communication to set shipment appointments


• Update load status in the system, e.g. loaded pick-up, delivery, empty, etc.


• Set up new Receivers, vendors, and supplier’s locations


• Work directly with Logistics Teams to assist with shipment issues or problem-solving


• Additional Responsibilities Regarding Customer and Carrier Relationships


• Correspond with customer and carrier regarding detention and other accessorial information


• Set up new customer and vendor users on our platform


• Acquire solid understanding of customer business practices and workflow



Basic Qualifications



• High school diploma or GED equivalent


• At least 1 year Customer Service experience within an office environment



Preferred Qualifications



• Service-related industry experience


• Knowledge of the freight industry


• Intermediate proficiency with Microsoft Office Suite



About Uber Freight



Uber Freight is a logistics platform and partner with a mission to reimagine the way goods move to help communities thrive. Backed by innovative technology and a dedicated team of domain experts, we provide logistics solutions that give shippers and carriers of all sizes greater reliability, flexibility, and transparency so they can take control of their freight. With over $17 billion in FUM, we’ve built one of the world’s most comprehensive logistics networks consisting of over 130,000 digitally-enabled carriers and thousands of shippers, from small businesses to Fortune 500 companies. For more, visit uberfreight.com.



EEOC



Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.