Job Description:
Location: Midvale, UT
Description:
Job Title: Desktop Support Specialist
Location: Midvale, UT 84047
Duration: 12+ Months (Possibility of extension of 2 years)
Required Skills:
- Typically requires technical school certification or equivalent of 2-4 years of relevant experience.
- Maintain all required OEM Certifications as directed by Management.
- Knowledge of relevant software and hardware systems
- Understanding of ITIL methodologies
- A+ certification is desired.
- May require additional customer-specific certifications or training as required.
- Excellence in communication and customer-facing skills
- Strong oral, written and interpersonal skills.
- Ability to follow instructions and processes with minimal instruction.
- Ability to lift and or move various computer equipment up to 50 lbs.
- Must own a basic repair kit.
- Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
- Provide support to client identified VIPs.
- Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
- Perform Install/Move/Add or Change (IMAC) activities.
- Perform all assigned desk-side support activities.
- Display outstanding technical and professional services skills at all times.
- Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines.
- Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
- Understands and follows all documented service operations policies and procedures.
- Other duties or certifications may be assigned to meet business needs.
Contact: kralla@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
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