Lead Accounts Receivable at Mac paper LLC in Jacksonville, Florida

Job Description:

The Lead, Accounts Receivable plays an important part in the key financial and customer operations activities which help deliver exceptional experiences to our customers and drive performance of the organization. The Lead, Accounts Receivable plays a key role in improving cash flow and ensuring compliance with financial policies, while collaborating with other departments to resolve payment issues and discrepancies. (This is meant to be a guide. Duties may vary dependent upon management.)

Essential Position Functions:

• Work as part of a collaborative team to deliver on seamless, excellent customer experiences.


• Lead and manage daily accounts receivable functions, including posting customer payments, processing credit card payments, and reconciling customer accounts.


• Assist the AR & Billing Manager and VP of Customer Experience with projects and lead special initiatives focused on customer experience, process, and cash flow improvements.


• Coach, mentor, and support accounts receivable staff, ensuring adherence to company policies and procedures.


• Assist in the development and implementation of new policies and procedures across the organization


• Drive improvements in customer payment methods and technologies to improve experience and lower DSO, including credit card processing, paper receipts, and AR automation efforts.


• Research and resolve payment discrepancies in collaboration with sales, customer service, and other departments.


• Maintain customer records and ensure the accuracy of adjustments, invoices, debits, and credits.


• Perform customer account reconciliations and prepare necessary adjusting entries.


• Ensure timely and accurate posting of payments through cash, checks, ACH, and credit card transactions.


• Prepare bank deposits and ensure proper recording of all transactions.


• Ensure compliance with all aspects of federal, state, and local employment laws and regulations; stays abreast of new regulations.


• Manage employment lifecycle processes for specific area of responsibility, including onboarding and offboarding.


• Interact with all levels of the organization, including senior leadership.


• Ability to deal with sensitive and confidential data.


• Other duties as assigned.

This job description is intended to describe the general nature, complexity and level of work to be performed by employees assigned to this position, and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.

Education and/or Experience:

• High school diploma or GED required.


• BS in accounting, finance or related business discipline preferred.

• Minimum of 5+ years of experience in Accounts Receivable.


• Knowledge of Accounts Receivable general ledger systems and financial procedures.


• Experience using ERP accounting platforms and strong proficiency in Microsoft Excel.


• Familiarity with Accounts Receivable automation software and continuous process improvement methods


• Strong analytical, problem-solving, and organizational skills.


• Ability to lead and support staff, organizing and prioritizing work.


• Ability to prioritize and complete assignments accurately and in a timely manner.


• Able to effectively handle multiple priorities with a strong attention to detail in a fast-paced environment.


• Strong interpersonal, organizational, oral and written communications skills.


• Basic understanding of collection practices and laws.


• Must be able to read and communicate in English, for safe and effective performance of the job and business operations.

• Must be able to work alone, and with a team.


• Must be able to pass a drug screen and criminal background check.

Work Environment:

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

• Regularly required to walk and stand continuously for long periods of time.


• Talk or hear, both in person and by telephone.


• Reach with hands and arms.


• Specific vision requirements include close vision, distance vision and the ability to adjust focus.


• Lift up to 25 lbs.

Mental Demands

• Regularly required to use written and oral communication skills.


• Will interact regularly with managers, staff and customers.


• Must be able to work independently with little supervision.


• Ability to handle complex problems, work under deadlines and with frequent interruptions.

Work Environment

• Employee works primarily in an office environment, and the noise level is usually quiet.

Mac Papers + Packaging is an equal opportunity employer and makes employment decisions without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other protected category.

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