Duration: +3 Month Contract starting ASAP with high potential for extension or conversion
Position Description:
Our ideal candidate will have excellent customer service and communication skills, both written and verbal. The ability to multi-task is paramount; you'll be the first to answer any incoming customer calls. You should be able to work independently, prioritize your work, and manage your time effectively, though we expect you to be a team player.
Responsibilities:
Greet end users and help them log into Teams sessions, ensuring they have everything needed for success. Help end users have a positive start to training by making a great first impression.
Serve as the main point of contact in the event of an IT/network issue, printing issue, or classroom issue.
Follow identified protocols for issue resolution for classroom events.
Escalate any urgent issues to appropriate leadership.
Ensure classes are running smoothly and monitor students while a teacher instructs remotely.
Maintain classroom protocols.
Provide an end-of-day recap to training leadership
Manage seat reservations and a shared email inbox for their respective site.
Requirements:
Strong soft skills, including excellent customer service, communication, and interpersonal skills
Nice to Haves:
Level 1 IT Support/troubleshooting
Any exposure to Epic or similar EHR systems
Experience in a Healthcare or Clinical setting
Additional Benefits:
For this opportunity, you will also be eligible for benefits through Apex for the contract period, including 401K, medical/health benefits options, a W2 hourly rate, weekly pay, and direct deposit.