Senior Digital Merchandiser at National Business Furniture, LLC in West Allis, Wisconsin

Job Description:

At National Business Furniture (NBF), we believe in the power of inspiration, and in the power that inspiring spaces can have on people achieving big things. We have worked with hundreds of thousands of businesses across the country – from startups to Fortune 500 companies – to equip their workspaces with beautiful, comfortable, and functional furniture for nearly 50 years. NBF helps customers in businesses, healthcare, education, government, residential and hospitality environments by providing individual products or total furniture and accessory solutions. However, our customers define achievement, we are driven to help and inspire them.

We're presenting an exciting opportunity for a Sr. Digital Merchandiser, based in Milwaukee, WI. In this role, you'll collaborate with teams like Merchandising, Marketing, IT, Customer Support, Sales, and Supply Chain to boost site performance through improved product displays, onsite search, and upsell/cross-sell features. The Sr. Digital Merchandiser will play a key role in shaping and executing strategies to significantly enhance NBF’s web experience.

Here’s a General Overview of What You’ll be Doing:

• Responsible for accuracy of all web products & landing pages, including set up, pricing, taxonomy, upsell/cross-sell, onsite search, site navigation
• Accountable for onsite customer experience & applicable results
• Manage & optimize product styleguide(s), product titles, meta data, SEO & keywords
• Proactively manage content within the content management system (CMS) & PIM & take ownership for quality & accuracy
• Ensure online product content supports SEO needs, NBF brand standards, legal & compliance requirements
• Partner with Creative, Content, Digital Marketing team(s) to execute promotional calendar timelines & support key marketing initiatives & Merchandising product launches
• Collaborate with merchandising team to identify & recommend ways to improve the overall customer experience & conversion rate for site navigation, product positioning, imagery & content, etc.
• Work closely with Supply Chain to verify product availability & ensure accurate inventory is represented for all SKU’s
• Remain up to date with the market & fully understand trends, gaps & opportunities in order to optimize SKU’s, increase site monetization & improve conversion
• Review competitor site merchandising, promotional execution & tactics, UX, product representation & taxonomy to ensure NBF offers the best onsite customer experience
• Operational, strategic mindset to build process & create efficiencies within the team
• Drives business results through analyzing daily / weekly / seasonal results & site / customer metrics
• A/B Test site updates / changes & report on pre- / post-results

What We’re Looking For:

• 7+ years of experience in a similar online merchandising / eCommerce Manager role
• Exceptional organizational & time management skills with an ability to manage multiple projects, prioritize workload & achieve deadlines
• Confident, with the ability to work cross-functionally
• Strong inter-personal skills with an ability to influence
• Excellent oral & written communication skills
• Ability to work independently; demonstrating resourcefulness & outstanding attention to detail
• Experience managing CMS & PIM systems
• Strong computer skills & ability to quickly learn how to navigate various software programs
• Managed a large product catalog for onsite merchandising of digital products, websites & mobile
• Experience using a CMS / PIM
• Understanding of SEO principles & content optimization
• Experience using analytics tools, such as google analytics, search platforms, etc.
• Minimum in-office time per week: 3 days (Tu, W, Th)

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

If you need any assistance seeking a job opportunity at National Business Furniture or if you need reasonable accommodation with the application process, please call (800) 558-1010 or contact us at HR@NBF.com.

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