Geek Squad Services Agent at Best Buy in Bozeman, Montana

Job Description:

<div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">As a Geek Squad Services Agent, you'll perform technology services, both in customers' home and in your local store. You'll perform basic home theater delivery and installation services in homes as well as repairs following Geek Squad's standard operating procedures (SOP). You'll also assess, test and perform repairs on computers in the store.<br><br><strong>What you'll do</strong></span></span></div><ul><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Build relationships with customers by providing and fulfilling recommendations regarding product, service, content (including membership)</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Establish and maintain consistent rhythms for timely follow up and ensure commitments are met or exceeded</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Perform advanced complexity work and de-escalate difficult customer interactions as needed</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Manage inventory and vehicle maintenance in partnership with other Agents, process paperwork and payment, and provide feedback and training opportunities</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Travel to customers' homes to perform basic delivery and installation</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Perform technical work within the retail location</span></span></div></li></ul><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><strong>Basic qualifications</strong></span></span></div><ul><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Must be at least 21 years old</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Must have a current, valid driver's license and maintain a driving record which meets Best Buy safety standards</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Ability to acquire and maintain any state or local licensing, as required, to perform job effectively</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Ability to lift 75 pounds with or without reasonable accommodation, up to 150 pounds as part of a team, and between 150 - 250 pounds as part of a team and/or with support tools such as harnesses or lifts</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">3 months delivery or installation or computer troubleshooting experience</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">3 months of customer service experience</span></span></div></li></ul><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><strong>Preferred qualifications</strong></span></span></div><ul><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">6 months of consumer electronics delivery, installation, integration and troubleshooting experience</span></span></div></li></ul><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><strong>What's in it for you</strong><br><br>We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.<br><br>Our benefits include:</span></span></div><ul><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Competitive pay</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Generous employee discount</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Physical and mental well-being support</span></span></div></li></ul><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><strong>About us</strong><br><br>As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.<br><br>Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™<br><br>Best Buy is an equal opportunity employer.<br><br><strong>Application deadline:</strong> Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.<br>#PIQ1</span></span></div>PandoLogic. Keywords: Electrical Appliance Service Technician, Location: Bozeman, MT - 59718