Technical Documentation Specialist at Kforce Inc in Sierra Vista, Arizona

Job Description:

RESPONSIBILITIES:

Kforce has a client in Sierra Vista, AZ that is seeking a Technical Documentation Specialist.

Responsibilities:

• Administering and improving in-house developed DMS which utilizes role-based access, process driven approval mechanisms, status-driven knowledge asset availability and historical versioning capabilities, yearly review cycle management, categorization and filtering, compliance reporting, and content-aware searching functionality


• Developing, communicating, managing, and improving organizational procedures and training aids for the submission, review, and approval of documentation to be managed in the DMS, in alignment with approved Knowledge Management (KM) policies


• Developing, delivering, and improving periodic DMS-based management reports to ensure organizational awareness and compliance with documentation audit requirements


• Collaborating with all levels of the organization to develop, document, and implement use of established and approved documentation


• Collaborating directly with the organization's Knowledge Management Officer, KM Practice Manager, and ITIL Process SME to ensure the documentation pillar of the Knowledge Management strategy continually meets stakeholder requirements


• Assessing newly created organizational documentation to ensure proper government and contract approved templates and formatting are correctly implemented


• Reviewing/evaluating all documentation to be submitted to DMS for grammatical errors and usability and coaching/iterating with submitters to improve overall quality and finalize documentation for submission

REQUIREMENTS:

• High School diploma/GED plus 5 years of general IT experience


• ITIL 4 Foundation certification is required within 90 days


• Scheduling flexibility able to accommodate after-hours, weekends, and holidays


• Occasional travel may be required for work or training purposes

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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