IT Operations Manager at Caterpillar in Peoria, Illinois

Job Description:

Career Area:
Business Technologies, Digital and Data
Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

This role is primarily responsible for managing a talented team, execute Indirect Procurement (IP) Digital excellence roadmap, provide timely support to IP Process owners and stakeholders across the enterprise with application (Coupa, Guided Buy) related scenarios, deliver CPI's and support deployment initiatives.

What You Will Do:

• Supervisory and program management experience, with demonstrated ability to build trust, foster communication, set clear expectations and deadlines, conduct performance reviews, manage budgets, motivate, develop and empower teams to deliver quality solutions with velocity and drive customer satisfaction.
• Expertise with Audit compliance and enable inbuilt governance processes as part of day-to-day development, support and Continuous process Initiatives.
• Ability to operate and manage software product development projects at all stages of the product development lifecycle (typically, 8+ years of professional IT experience and 3+ years as a Project Management or related role using Agile methodology)
• Proven experience managing a technical team while simultaneously managing multiple projects
• Help customers with configuration, deployment, testing, communication, catalog support, master data collection, training, troubleshooting and hypercare-related activities
• Experience managing projects using Agile software tools such as DevOps/VSTS.
• Knowledge of software change request management process along with an ability to manage software product change requests with vendors
• Excellent interpersonal skills are required to deal with sensitive issues, develop others, or influence others inside and outside the department to take specific actions.
• Experience working with onshore/offshore team model
• Experience with cloud-based ERP Deployments
• Should have a great attitude to learn and implement new technologies
• Should have strong project management skills, leadership skills, excellent communication skills, strong analytical and organizational skills.

What You Have:

• Information Technology Trends : Knowledge of marketplace experience, developments and trends related to the organization's use of Information Technology (IT); ability to apply knowledge of IT appropriately to benefit the organization.
• Analytical Thinking : Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
• Continuous Transformation : Knowledge of evolving the business to remain competitive; ability to understand, adapt oneself to respond to and proactively seek changes and innovation in the business environment to improve the competitive advantage of an organization.
• Leadership : Knowledge of leadership practices and processes; ability to use strategies and skills to enlist others in setting, embracing, and achieving objectives while having a long-term perspective of the future state of things and how to get there.
• Vendor/Supplier Management : Knowledge of external provider management processes and ability to effectively manage the business relationship with external providers (e.g. vendors, service providers, contractors, consultants, and suppliers).

Top Candidate Will Also Have:

• Experience using the NextGen (Powered by Coupa) or Guided Buy procurement platform is preferred
• Knowledge of end-to-end Source-to-Pay business process
• Preferred that the incumbent is familiar with basic procurement and quality principles, procedures, and techniques

Additional Info :

• The primary location for this position is Peoria IL.
• No relocation assistance is provided.
• 5 - 10% travel is required
• Sponsorship is NOT available.

Posting Dates:
September 12, 2024 - September 26, 2024
Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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