District Automotive Manager at AAA Washington in Bellevue, Washington

Job Description:

District Automotive Manager


WHAT YOU'LL DO:

• Establish, negotiate, and enforce contract provisions for service providers.

• Maintain provider participation and establish an ongoing, positive relationship with providers and shops, providing assistance as needed to maintain AAA standards.

• Ensure quality standards are maintained through on-site monitoring, report analysis, and survey data.

• Responsible for attracting new businesses to become a AAA service provider.

• Responsible for promoting the company's battery program and other programs, as required.

• Oversee proper function and utilization of provider network resource, interface with providers and members to address service and/or behavioral issues, member concerns, resolve disputes as needed, and ensure member concerns are addressed appropriately. Research roadside assistance service incidents and provide recommendations and resolutions.

• Liaison between the providers and the company's dispatch department to resolve outstanding issues and provide improvement within provider networks.

• Assist the Automotive Services Department with projects and items as needed as well as aid with the development of new programs and services.

• Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals.

• Incorporates AAA's vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA's vision mission and values.

DISTRICT AUTOMOTIVE MANAGER FOCUS:

• Speak effectively before groups of manager, clients or employees of organization.

• Define problems, collect data, establish facts, and draw valid conclusions.

• Ability to address multiple demands and competing priorities in a changing environment.

• Communicate clearly and professionally both verbally and in writing, including effective use of listening skills.

• Establish, nurture, and optimize key internal and external partnerships.


WHO YOU ARE:

• Bachelor's Degree (BA) in business, sales, or related field or equivalent experience

• 4+ years' experience in customer service, sales, or relationship management field

PREFERRED QUALIFICATIONS:

• 1+ years' experience in automotive or mechanical industry preferred


CERTIFICATES, LICENSES, REGISTRATIONS:

• Valid state driver's license


WHO WE ARE:

The American Automobile Association (AAA) has been a leader in roadside assistance, mobility advocacy and traffic safety for nearly 120 years, AAA Washington also operates a full-service travel agency and the largest independent personal-lines insurance agency in Washington.


RANKED AS ONE OF WASHINGTON'S 2023 BEST PLACES TO WORK by Puget Sound Business Journal


BENEFITS WE OFFER:

• Health insurance (medical vision, prescription drug, and dental)

• Up to 22 days of Paid Time Off (PTO) in the first year for vacation or sick leave

• Eleven paid holidays every year in addition to PTO, including MLK and Juneteenth

• 401(k) with Employer Match

• Life, Short-term and Long-term Disability insurance

• Flexible Spending Accounts

• 4 Hours of Volunteer Time Off every year

• On-Demand Pay

• Free Premier RV AAA Washington Membership

• Travel, Insurance, and Membership Discounts

• Paid, on-going training throughout your career

• THRIVE wellness program

• Flexible Work Arrangements

• Tax-advantaged commuter benefit

• Free parking

• Financial Literacy Education

SALARY RANGE:

The annualized target hiring salary range for the position is $$77,100 to $88,650 and offer rate is based on experience.

WORK ENVIRONMENT:

• Hybrid office and field environment.

• This role is assigned a company car, computer, phone.

• Travel: Consistent Travel (>50%)

• Must be able to remain in a stationary position, sitting for more than 50% of the time. This position will require occasionally moving about inside the office to access equipment, cabinets, etc. May work around office equipment which could be noisy, such as copiers and fax machines.


NOTIFICATIONS:

AAA Washington is committed to hiring and retaining a diverse and inclusive staff.

We are interested in every qualified candidate who is eligible to work in the United States; however, we do not sponsor visas.

We do not provide relocation assistance. The expectation for this position is that the employee lives within our Washington/Idaho service area.

AAA Washington is a drug-free workplace.