Driver Document Administrator at Wheels in Des Plaines, Illinois

Job Description:

Job Description:




SUMMARY



Retrieve data from internal software applications, receive requests via phone and e-mail, input received requests to systems, and process output of documents as requested via mail or electronic methods.



ESSENTIAL DUTIES AND RESPONSIBILITIES

• Verify output matches requested input; check for special client instructions; update status report; report discrepancies to IT or appropriate contact


• Assemble documents in document holder


• Prepare mail based on specific instructions (electronic, Fax, USPS, FedEx, UPS); Update message file data to internal systems


• Follow standard processes for returned mail


• Respond to direct client requests via written or verbal communication


• Process all new client mailings related to maintenance passports and insurance cards


• Communicate with internal departments relating to new clients and special instructions


• Utilize Checkmate application to bill manual states and Canada


• Engage in frequent internal and external customer contact (Driver Services, Client Services, VOTR, brokers, Fleets, DMVs)


• Staff the Passport/Insurance line and answer questions from Driver Services, Client Services, and Account Transitions


• Ensure critical time deadlines are met; execute turnaround times


• Work overtime as required to meet client deadlines


• Work with Canadian associates regarding the mailing of Canadian insurance cards (PINKS)


• Manage Intent to Suspend and Suspension notices related to insurance coverage issues according to departmental guidelines.


• Update client profiles related to Certificates of Insurance. If on the card program, print and send cards to drivers according to profile requirements.


• Other duties as assigned

• Demonstrates strong customer service skills


• Ability to use a PC, Fax machine, copier and calculator

• Ability to create and manage mail merges within Word


• Ability to execute data sorts and searches in Microsoft Excel


• Investigate and resolve problems


• Accurately enter information on-line


• Organize work to allow handling of multiple priorities


• Ability to work in a high production environment under occasional stress conditions due to client deadlines

• Associate degree with emphasis in business, or 2 years related experience


• Familiarity with windows based PC applications

• Employee is required to speak, hear and see, and to use hands and fingers for computer keyboard and sorting through printed materials, assembling mailings and using telephone.


• Additional assistance may be requested to lift boxes weighing up to 30 lbs.