Account Assistant - School & Healthcare Inside Sales at Cash-Wa Distributing in Kearney, Nebraska

Job Description:

Account Assistant - School & Healthcare Foodservice Sales

               

Position Summary:  Function as the administrative support of the School & Healthcare Foodservice Sales team working with both internal and external clients to retain and build our client base. 

Job Duties

This is a list of current major job duties and expectations, but includes other duties as assigned.  

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  Manage assigned school & healthcare accounts in a manner that will ensure customer satisfaction while achieving Sales and Gross Profit Plan Goals.
  
  
  • Develop a strong business relationship with customers within assigned business segments via phone and email contact.  Includes contact with assigned accounts on a scheduled basis.
  
  
  • Assist with and monitor customer orders via internet ordering systems, email, fax, or call in with a goal of all customers placing orders on-line.
  
  
  • Draft letters, memos, and emails to keep customers and internal departments updated on activities.
  
  
  • Provide superior consultative sales and service by utilizing Order Management Systems, Enterprise Café (CRM), and other Customer Solution Tools to manage accounts to per-determined sales goals.
  
  
  • Focus on increasing sales through account penetration with a focus on key product categories.
  
  
  • Review and improve service levels by monitoring out-of-stocks and substitution reports, weekly sales, inventory, number of deliveries, and other reports.
  
  
  • Monitor contract pricing
  
  
  • Process customer credits in a timely manner and perform customer collections working proactively to keep accounts current.

• 
  Assist School and Healthcare Consultants and Bid Coordinator
  
  
  • Maintain customer contact information in Customer Relationship Management (CRM) System
  
  
  • Monitor customer purchases to identify voids and suggest products to sell the complete package.
  
  
  • Research prospect accounts.
  
  
  • Communicate product information to customers in a timely manner (including, but not limited to market updates, shortages, new items, etc.).
  
  
  • Assist with bid preparation and proposals as assigned.
  
  
  • Develop reports for customer business, both new & current.
  
  
  • Assist with new business roll-out as assigned.
  
  
  • Maintain product nutrition files (including CN/PFS documentation) by entering product information and uploading documents to the CWD Portal.
  
  
  • Attend Customer and Prospect meetings as assigned.

• 
   Assist Purchasing
  
  
  • Review bid information and customer menus to identify items needed in quantity.
  
  
  • Report large item pulls, potential short-inventory, or special upcoming events that impact inventory to Purchasing
  
  
  • Monitor and communicate product shortages.

• 
  Assist Operations
  
  
  • Communicate changes in delivery requirements
  
  
  • Monitor and communicate special routing requests (off-day/special delivery, and recovery)
  
  
  • Monitor number of deliveries.

Education & Experience:

• High school equivalency required; some college preferred


• Sales experience preferred


• Experience in School, Health Care, or Food Service strongly desired

Knowledge, Skills, and Ability:

• Friendly and efficient customer skills


• Computer stills required, knowledge of MS Word and Excel


• Good oral and written communication skills required


• Strong ability to prioritize and organize is vital.


• Must work well in groups and be able to manage heavy workloads with many interruptions.

Travel: 

• Some travel may be required

Benefits:

• Immediate: Eligible for Paid holidays


• 30 days: Discounted product rates


• 60 days: Medical, Dental, Vision and Life insurance eligibility, 2 PTO days, Company Paid Life Insurance


• 90 days: Eligible to start contributing to your 401k


• 180 days: 2 PTO days


• 1 year: 401k match eligibility, 8 PTO days, Company Paid Short-Term Disability insurance

As one of the largest privately-owned food service distributors in the Midwest our family owned company has a history of building strong relationships. We are seeking great people looking for professional and personnel growth and a place to make a difference in people's lives. If you are interested in joining an innovative, supportive, values driven company, we invite you to consider a career with Cash-Wa Distributing.

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