Job Training and Education Center Manager at Evergreen Goodwill of Northwest Washington in Seattle, Washington

Job Description:

About Goodwill
We believe in the potential of individuals to make positive changes in their lives. We believe that education and training empower people to make those changes. Our vision for the communities we serve is that each person is able to choose rewarding employment, financial security and the experience of educational achievement. We are committed to creating and sustaining a culture of diversity, equity and inclusion (DEI). We embrace our employees' differences and acknowledge and support our collective responsibility. If you need any assistance in applying please contact Recruiting@evergreengoodwill.org for any assistance or accommodation requests.

Job Title: Center Manager - King County

Salary Range: $70,000-$75,000

About the Position

The Center Manager oversees and coordinates all daily operations and staff at a Job Training & Education Center (JTEC). The Center Manager provides job readiness and basic skills training for adults and youth, identifies and coordinates community resources and partnerships, and communicates Evergreen Goodwill's vision and mission as well as Mission programs to internal and external stakeholders.

Essential Duties and Responsibilities include the following:

Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Coordinate and supervise all Center facilities, operations and staff.

• In partnership with the Job Training & Education (JTE) Director team, coordinate the development and maintenance of Center programs.
• Compile and draft regular Center reports as required.
• In collaboration with the Center Case Managers and Employment Specialists, responsible for overall student learning progress and outcomes.
• Maintain student records and data to track student progress and retention.
• Conduct and delegate outreach, community engagement, and recruitment activities to increase enrollments, promoting program benefits.
• Develop and maintain partnerships with donors, funders, community-based organizations and government offices.
• Direct and attend required internal and external events, meetings, and trainings.
• Oversee the development of lesson plans to meet the needs of diverse learners, including the integration of educational technology.
• Monitor program enrollments and assess resource needs.
• Draft, schedule, and maintain Center social media content to build an engaged following and increased awareness of Mission programs and services.
• Direct Center maintenance services and use of facilities.
• Demonstrates safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents.
• Perform other duties as assigned.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with Evergreen Goodwill's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems. Partner with People Relations as needed and appropriate.

Position Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• Bachelor's degree or equivalent combination of experience and education; however, lived experience and international experience considered in lieu of more traditional, U.S. achieved credentials.
• Minimum four (4) years' experience in operations, nonprofit, or retail. Minimum two (2) years of teaching/training experience. Experience teaching/training students from diverse backgrounds and with varied skill levels preferred. Prior experience in college readiness programs, and/or workforce development programs a plus.
• Minimum three (3) years' supervisory experience.
• Excellent verbal and written communication skills, including presentation and facilitation abilities.
• Committed to working with and supporting diverse communities.
• Willingness and ability to exercise sound professional judgement on issues of sensitivity.
• Remote and occasional evening and weekend work required.
• Must be able to meet travel requirements of up to 30% of work time locally and statewide.

Certificates, Licenses, or Registrations:

• Must have valid driver's license and proof of insurance.
• CPR/First Aid certification preferred.

• Highly proficient with web-based applications (Google Workspace), video conferencing, case management software, and Microsoft Office.
• Ability to learn new technology and software as related to the job.

Physical Demands :

While performing the duties of this job, the employee will be required sit for long periods of time, communicate with other employees by talking and hearing and to operate computer systems. Able to safely lift/push/pull up to 25 lbs., grasp, handle, finger and manipulate items; perform repetitive fine motor functions with fingers, wrists, and arms, standing for long periods of time. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Able to communicate with others effectively both verbally and written, including those who have limited English skills. Maintain reliable attendance.

Essential Mental/Sensory Abilities :

• Problem Solving
• Coaching and listening skills
• Strong internal/external customer service skills
• Strong written and verbal communication skills
• Multi-tasking
• Accuracy, attention to detail

Work Environment:

Office/classroom environment; the noise level in the work environment is usually moderate. Must have reliable transportation, as this position requires travel to offsite meetings and events. Able to work a flexible schedule that may include occasional nights and weekends.

General Description of All Benefits

• A health plan that includes medical, dental, vision and prescription coverage
• 100% Employer-paid life, accidental death and dismemberment (AD&D), and long term disability insurance (for salaried employee)
• Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability
• Flexible Spending Accounts (FSA) Plan
• Roth and 403(b) Retirement Savings Plan program
• Paid vacation, (9) holiday and sick time
• Limited paid time off for Jury Duty and Bereavement Leave
• Employee discounts
• Employee referral bonus
• Employee Assistance Program (EAP)
• Mentorship Program
• Career Advancement Opportunities
• Paid Job Training

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Goodwill believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications and job scope, but not limit our employees nor Goodwill to just the work identified. It is our expectation that each employee will offer their services wherever and whenever necessary to ensure the success of the Goodwill.

Job Family: Mission

Pay Type: Salary
Min Hiring Rate: $70,000.00
Max Hiring Rate: $75,000.00