The Franchisee Onboarding Coordinator is responsible for the day-to-day execution of the franchise onboarding process. This role involves coordinating logistics, managing timelines, and providing administrative support to ensure a smooth transition for new franchisees.
Responsibilities
Onboarding Logistics:
Schedule and coordinate onboarding training sessions, both in-person and virtual.
Documentation and Recordkeeping:
Maintain detailed records of franchisee onboarding activities, including attendance, completion of training modules, and required paperwork.
Prepare and distribute onboarding materials to new franchisees.
Track and follow up on required documentation, such as systems applications and insurance certificates.
Communication:
Respond to franchisee inquiries and provide timely updates on the assigned portions of the onboarding process.
Coordinate communication between franchisees, trainers, and support departments.
Assist with the creation and distribution of onboarding communications.
System Management:
Manage the onboarding section of the franchisee portal or learning management system.
Ensure accurate data entry and maintenance of franchisee information.
Support:
Provide administrative support to the Franchisee Onboarding Director.
Assist with the development and updating of onboarding materials.
Participate in ongoing process improvement initiatives.
Qualifications
Bachelor's degree in business or minimum 3 years' experience in a franchised organization preferred.
Strong organizational and time management skills.
Excellent attention to detail and accuracy.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Excellent verbal and written communication skills.
Ability to work independently and as part of a team.
By effectively managing the logistics and administrative tasks associated with franchisee onboarding, this role contributes to the overall success of the onboarding process and the satisfaction of new franchisees.
Perks:
Paid bi-weekly
Company Paid Holidays
Flexible Paid Time Off
Paid Parental Leave
Multiple health care insurance plans that cover medical, dental, prescription, vision, and employer HSA contributions
Competitive 401(k) Program with employer matching contributions
Daily dress code of "business casual"
A positive work environment
And much, much more
Company Description
Unleashed Brands was founded to curate and grow a portfolio of the most innovative and profitable brands that help kids learn, play and grow. Over the last 10 years, the team at Unleashed Brands has built a proven platform and know-how for scaling businesses focused on serving families. Its mission is to impact the lives of every kid by providing fun, engaging and inspiring experiences that help them become who they are destined to be. Unleashed Brands has more than 1,300 locations open and in development with plans to open more than 100+ new units annually over the next 5 years. For more information, please visit www.unleashedbrands.com. Unleashed Brands is headquartered in the Dallas/Fort Worth Metroplex.
Commitment to Equal Opportunity
Unleashed Brands is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law.
ADA
Consistent with the Americans with Disabilities Act (ADA), Maryland Learning Centers, LLC will provide reasonable accommodation to participate in the job application or interview process when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.