Lead Technician (includes all responsibilities in the Senior Technician role)
Demonstrate capability of handling a heavy workload of calls.
Keep technical knowledge and ability up-to-date regarding commercial and industrial HVAC equipment. Search out and read applicable manuals and online sources to strengthen proper maintenance and repair procedures.
Submit accurate and complete Start-up Sheets in a timely manner.
Senior Technician
Possess a technical knowledge and experience level to troubleshoot, repair and maintain most advanced HVAC mechanical systems in a timely manner.
Perform preventative maintenance and troubleshoot/repair HVAC equipment in a timely and quality manner.
Experience using the proper tools and instruments for more advanced diagnostic troubleshooting.
Maintain a high level of professionalism by arriving at work on time, maintaining a neat physical appearance and work vehicle in clean working order.
Present a professional, positive, and helpful attitude always when interacting with customers and co-workers.
Organize all work details (work performed, service recommendations, purchase order numbers for material purchased, etc.) and complete an accurate work ticket for billing & payroll purposes.
Lead a new agreement Start-up inspection and submit effective start-up sheets with pictures in a timely manner.
Submit accurate and complete Refrigerant Tracking Logs in a timely manner.
Promote new business by reporting leads.
Exercise effective communication with the customer and co-workers by using the LINC Communication Model
Build rapport and positive working relationships with clients, vendors, and other outside contacts.
Fully utilize technology to enhance performance (email, internet usage, VB Mobile)
Work with other Technicians by sharing knowledge and experience. This could be of a technical nature or specific issues related to the facility.
Demonstrate the Total Comfort Solutions values daily.
Service Technician will continue the on-call rotation and will be available nights and weekends on the weeks he pulls on-call.
PREFERRED KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS
HVAC Certificate from accredited HVAC institution with 10+ years of experience, or equivalent work experience.
Proficient in and an advocate for soft skills.
Team player and leader.
Ability to mentor Apprentice to a Senior Technician.
KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS
Two-Year Technical Degree or 4 year - apprenticeship from accredited HVAC institution with 1 to 2 years of experience.
HVAC Certificate from accredited HVAC institution with 5 to 9 years of experience, or equivalent work experience.
Organization and time management skills.
Problem solving skills.
Extensive knowledge of safe work habits.
Will have available tools necessary to accomplish the work of a Senior Technician.
Experience with managing agreements and quoted jobs to the margins and standards at which they were sold.
Good communication skills.
Ability to work in a team environment.
Ability to mentor an Apprentice to a Technician.
Ability to pass fit-for-duty evaluations as required for contract requirements.
PREFERRED TECHNICAL SKILLS
Industry-specific knowledge gained from working in the field:
Advanced knowledge /experience of BAS systems for use in building comfort, diagnostic and energy saving initiatives.
Perform routine diagnosis and repair of chillers air cooled and water cooled, without assistance.
Routine diagnosis of cooling towers and pumps.
Advanced understanding in hydronics and pump theory.
Routine diagnosis and repair server room and other critical equipment.
Routine diagnosis and repair various boiler types and application.
Advanced knowledge/experience with variable refrigerant flow (VRF) systems.
Advanced knowledge / Experience in reading blueprints and wiring schematics for the use in mapping a facility and trouble shooting.
Advanced knowledge / experience with "built-up" systems.
Extensive knowledge in electrical troubleshooting and safety.
Master Apprentice to Senior Technician responsibilities and duties.
Ability to make all duct applications.
Ability to weld large duct work with several pieces of metal.
Ability to use heavier gauges that may take several pieces of metal, figure air changes for clean rooms, and trouble shoot most all air flow problems.
TECHNICAL SKILLS REQUIREMENT
Industry-specific knowledge gained from working in the field:
Knowledge /experience of BAS systems for use in building comfort, diagnostic and energy saving initiatives.
Remove and replace chillers with minimal assistance.
Air Cooled.
Water cooled (supervised).
Remove and replace cooling towers and pumps.
Understanding in hydronics and pump theory.
Remove and replace server room and other critical equipment.
Liebert
Data Aire
Aaon
Remove and replace various boiler types and applications.
Knowledge / Experience in reading blueprints and wiring schematics for the use in mapping a facility.
Extensive knowledge of electrical safety.
Identify, install and repair different types of piping applications.
Identify and install diverse types of valves.
Master Apprentice to Technician responsibilities and duties.
Possess a technical knowledge and experience level to remove and replace HVAC mechanical systems in a timely manner. This includes, but not limited to, roof top package units, split systems, air- and water-cooled chilled water systems, exhaust fans, pumps, and motors.
Ability to make most duct applications.
Ability to layout and size all duct systems, trouble shoot duct problems and epitomize air balance.