Our transformative logistics client is setting the standard for forward thinking solutions to deliver the highest level of value add to their customers. This company supports services like e-commerce fulfillment, warehousing, and distribution, with transportation management. This client has reached an annual revenue of $9 Billion Dollars by setting clear long-term goals and creating a culture built around collaboration, innovation, and sustainable growth. They are looking for a Customer Service Representative to work with customers, business partners and drivers to make sure they are meeting commitments and providing excellent customer service.
Opportunity: Contract (16 weeks)
Compensation: $19/hour
Schedule: Tuesday - Saturday 10am-6:30pm
Location: Benicia, CA
Responsibilities:
Assist customers and business partners via telephone and email.
Handle customer complaints in a calm, professional manner.
Diagnose, assess, and resolve problems or issues.
Monitor progress of delivery routes.
Scan haul-away pods and verify stamps.
Process changes or cancellations to delivery orders.
Qualifications:
Proficient in Microsoft Office programs
High school diploma or equivalent
1+ years of customer service experience preferably within a call center environment