As the Restoration Manager, you will oversee all aspects of projects and crews ensuring excellent customer service and quality work. This front-line management position leads their team to operational excellence.
Ensure an accurate scope of work for restoration projects and prepare statements of work utilizing industry specific estimating software.
Negotiate with customers and/or clients for approval of restoration activities
Schedule, coordinate and oversee crews, assets, and subcontractors to provide service on active projects to include subcontractors
Review job site documentation to support the services provided and ensure proper client requirements and billing process
Maintain all communications with customers, teammates, vendors, and insurance representatives
Manage production expenses including labor, equipment, vehicles, and other assets
Manage the customer and client experience and overall satisfaction Provide priority response to potential customers, as needed.
Actively engage in recruiting, hiring, and training restoration teammates