Information Technology Help Desk
at Nexien Inc.
in
Lincolnshire,
Illinois
Posted in Other 2 days ago.
Type: full-time
Job Description:
Responsibilities:
? Manage and track inventory for new PCs, returned PCs, loaner PCs (including VIP
loaners), and related equipment.
? Prepare PCs for deployment, including installation, configuration, and setup for new
hires or replacements, and follow up on user account activation with HR.
? Conduct testing of new PC models for application compatibility and performance, and
create new installation images.
? Upgrade and replace PC parts, and handle shipping, tracking, and inventory
management of IT equipment.
? Perform software and hardware troubleshooting, including peripheral devices, VDI,
email systems, and PC applications.
? Monitor VDI status and provide support for VDI-related issues, including software and
hardware integration.
? Perform manual malware scanning, ensure anti-virus software is operational, and
troubleshoot network issues.
? Set up and configure peripheral devices, and manage data transfers and recovery from
failed storage devices.
? Update security systems on user PCs and escalate issues to the Information Security
team as needed.
? Provide support for VIPs and prioritize their requests, both locally and remotely,
including emergency support.
? Collaborate with Property Management, Audit, and Legal teams for PC disposal, data
management, and audit requirements.
Qualifications:
? Bachelor's degree in Computer Science, Information Technology, or a related field.
? Proven experience in IT helpdesk support or a similar technical support role.
? Proficiency in troubleshooting hardware and software issues.
? Strong verbal and written communication skills to effectively interact with users and
teams.
? Bilingual in Korean and English preferred.