Summary:The CSR supports the day-to-day operations of the company and is the primary point of contact for customers. The CCR answers the phone, obtains customer information, books calls, and addresses customer concerns. If an issue arises, the CCR will work diligently to solve the problem, to the customers satisfaction. As part of this responsibility, the CCR will develop and manage reports, and interact with field personnel to schedule calls efficiently. A successful CCR must have the ability to function as a part of a team and be able to think creatively and critically.The essential functions include, but are not limited to the following:Assisting in taking all incoming client calls, recognizing that this is where the client will form their first impression of the company. Good communication with the client is essential! Make sure that taking care of the clients takes higher priority than any other task and that the clients are enthusiastic about how they are treated. Have a courteous and pleasant demeanor whether on a phone call or not. Know that courteousness affects other team members spirit.Making sure that the phone is answered before the third ring and that the approved company greeting is used each time.Notify client ahead of time if the technician/plumber/comfort advisor, is not going to arrive at their home in the scheduled time window and re-scheduling the time to the clients satisfaction.Making sure that Club Membership clients are continually called. Extra scheduled service appointments should be booked to make up for any shortfall of repair calls. Performing the budgeted number of service and repair calls each day is critical, because residential replacement leads are coming from those calls.Assist with supervising and dispatching of all service and maintenance calls to ensure maximum efficiency of scheduling without compromising client satisfaction. Debrief technicians after each call and make sure they collected payment.Obey company Code of Ethics and the Team Rules Minimum QualificationsSelf-starter, reliable, flexibility with hoursStrong customer service skillsTelephone etiquette and working knowledge of email systemsPresent and communicate professionally (written and verbal)Excellent interpersonal communication skills on a professional and technical level Able to work both independently and as part of a teamStrong knowledge of Google Docs, Microsoft Excel, Word and PowerPointMust be a critical thinker - Strong English composition skillsAbility to develop tools that create efficiencies within departmentBilingual a plus, not required recblid speqpjga4eb3u098t9oruo4kle70vb