Windows Desktop Sys Admin (experience with AD, AWS, etc.)
Benchtop(4+ years) / IT Helpdesk
Service Now
SCCM
Professional communication and work ethic - very team oriented as well
Nice to have: Server Admin experience, Network Admin Experience, GXP experience.
Milestone is seeking to engage a Specialist IS Analyst with Windows administration expertise to join our Enterprise Benchtop Services team.
The analyst will also utilize AWS for virtualizations, general help-desk ticket support, and provide admin support to the lab-based customers. Typical business hours are between 8:00 am to 5:00 pm Monday through Friday. Some work may be required to be performed before or after these hours on request. This role will be located in Thousand Oaks, CA .
Job duties will include:
AWS Virtualizations
Lab Data Remediation: Configure data management software to automate movement of data from lab instrument computer systems to Amgen enterprise file shares.
General Ticket Resolution via ServiceNow: Actively respond to incidents and requests for all laboratory software and systems. Perform system administration of both local and enterprise laboratory software and systems including: user account management, licensing management, Tier 1 incident response and troubleshooting.
Documentation: Use ServiceNow to track service requests and/or escalate issues when necessary and to keep asset inventory up-to-date.
Physically inventory laboratory computers and reconcile with laboratory inventory system
Support corporate deployments of anti-virus, software patches to laboratory computers
Partner with Instrument vendors on system requirements, setups and configurations for new systems as well as upgrades to existing systems.
Top Must-Have Skill Sets:
5 years' experience with Windows administration
Windows Operating systems - Win10, Win11, Windows Server
Service Now Experience
SCCM Experience
PC/Laptop Hardware maintenance
Software/Hardware trouble-shooting
Networking skills - TCP/IP, Windows Domains, Network configurations
Excellent communication, customer relations and problem-solving
Ability to work autonomously with follow-through to completion and documentation
Organizational skills sufficient to multi-task in an extremely fast-paced environment with changing priorities.