The ideal candidate would ideally be working as implementation consultant with Solution/Technical Salesforce.com consulting experience and knowledge of Salesforce Clouds. Experience in healthcare is preferred. The candidate will be an analytical, big picture thinker who is driven to enhance and further the mission of the organization by leveraging Salesforce.com technology to drive SaaS strategy to create value for the organization's clients and their customers. He/She will work to foster an environment where innovation becomes an integral and differentiating component of organizational culture and brand. As a Sr. Consultant, the individual will work with clients during and after project scope and supporting solutions on the Salesforce.com platform. A successful candidate is a well-rounded, sophisticated Salesforce.com professional who is strategic, customer-focused and adaptable, with proven experience leading technology driven innovation.
Responsibilities • Culture: Be part of a customer-service oriented, and responsive, effective team that keeps the mission of the organization top of mind (Passion, Transformation, Collaboration, Integrity) • Work with clients to understand their unique business needs and objectives. • Assist in the discovery, and analysis of key client organizational processes and requirements to properly define gaps between current state and desired state • Support consulting engagements in all aspects of documentation, Salesforce platform configuration, solution creation, note taking, and learning new business models. • Maintain a rich knowledge of Salesforce Clouds - Sales, Service, Health, Community Cloud. • Configure all standard Salesforce functionality based on the business needs • Work with direction from team members to configure, develop and implement solutions • Analyze and migrate existing client data from various platforms: Access, Excel, MS SQL, etc. • Perform testing to ensure the solution meets design specifications and achieves business requirements and objectives • Maintain effective communication to ensure client expectations are aligned with project progress • Provide training and ongoing support directly to customers including system navigation, report building, data quality, and integrations • Maintain a working knowledge of platform innovations, third party integrations, solutions design, and process methodology
Qualifications • Degree in technology or related business degree • Two or more Salesforce certifications • One or more years of experience delivering technology consulting projects in a client-facing role • Working experience with Salesforce, database design and complex data models • Attention to detail, a passion for client service, high energy, creativity, and a resourceful spirit • Experience working in a distributed team